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I used this bag once and it fell apart upon being checked one time. The base literally fell off. It also does not stand up without being propped against a wall - very frustrating for a busy traveler. If it was not so hard to return such a big item, I would definitely get my money back. I definitely do not recommend this product to anyone. I am now using my old bag which I have had for 10 years with no problems
I have order this as a gift for a friend. She really liked the bag. The only problem was the button on the front of the bag was loose or broken... I'm not sure. I think she should be the one to do this review... I did forward to her. I think over all it is a good product, maybe do away with the button. Thank you, Mary Iaffaldano
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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