The product is very nice, however the description was inaccurate. The box has 2 watch-winder slots plus storage for 3 more watches, not 4 more watches as stated on the website. Customer service promptly approved a discount due to the error in the product description.
The watch winder is very nice. The faux woods veneer mimics the interior of a very high-end car. However, the locking mechanism does not work and the winder is somewhat loud. Considering some winders price in the thousands, this was a good buy. The jewelry store where my husband purchases his watches had a very similar winder for *** and it was NOT solid wood. I cannot comment of the long-term quality of this product because he has had it less than one week. Lastly, Overstock dropped the ball and did not deliver the correct winder before Christmas. This winder was my second option and was delivered after Christmas.
The Rocket Red Box winder is a great size, made of nice materials, and the spring loaded pillows/inserts are easy to use and practical. The negative of the box is that it is not silent, so it does not work well on a bedroom dresser or cabinet if you are sensitive to noise. Overall, a nice winder compared to others I've tried, but the motor noise is a little disappointing.
The box arrived well packaged. The box is made of a beautiful wood and so far it seems to work well. My husband loves it. We have only had it a month, so I cannot attest to the longevity of the product, but my initial review is excellent.
Thank you for your question, 1winston8. You would have to contact the manufacture to see if they repair winders. I hope this helps, and thanks for shopping with us. overstockcustomercare1 on Aug 19, 2013
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