I purchased this exact Skagen Titanium watch with a silver face about two years ago along with a four year extended warranty.. I loved that it was titanium and wanted it to be a long term investment. It was and it remains to be a beautiful timepiece. My problem came when the clasp broke just under two years and I called Overstock who advised I return the watch to Skagen Headquarters for repair. When I spoke with the Skagen representatives I was advised in manner I found not customer friendly telling me that "Skagen does not honor breakage of the clasp and that the only parts covered were under the bezel". When I mentioned to Skagen again my O.co extended warranty said the clasp was specifically mentioned in the warranty I was asked hold. when the Sakgen rep came back to me she in attitude I found condescending tone that yes if I paid to ship it back they would fix mu watch but "ONLY AS A COURTESY AND THAT I WAS TO UNDERSTAND IT HAD NOTHING TO DO WITH....ANY KIND OF WARRANTY" Overstock.com was great! I told them the problem with the extended warranty and how rude Skagen had been and was assured Overstock would correct the situation if Skagen was unwilling. It was an Overstock supervisor that credited my O.co account so I would not be out of pocket for the return. KUDOS to Overstock and their superior service!!!!!! I remain happy with the way Overstock has handled this matter and am waiting for the return of my watch I advise keeping receipts and warranties for safe keeping if this should come up for someone else. A VERY HAPPY OVERSTOCK.COM PATRON
I own a womens Skagen, always had a problem with the lock. the watch fell off a few times. Must be a design flaw Bought a Mans Skagen as a gift two years ago. The lock opened and he lost it. The watch looks very smart on, I purchased another for him. We are very careful when wearing them, they look great
Then first Skagen watch I received was defective, so I returned it and Overstock replaced it immediately. Great customer service. The second watch I received is working fine and it is a great watch. And I was able to buy it from Overstock for less than half of what I would have paid at a jeweler or department store.