Hi! I bought this necklace in clear quartz and it's very beautiful but it broke about 2 weeks later (2 links came apart). Overstock was nice enough to send a replacement. Now, one year later, the new necklace broke the same way. I am gently on my jewelry when wearing and storing so I do not believe there was excessive wear and tear. Is there any way I can get a replacement or have Overstock fix it? I would love to keep it, it's very pretty.
Tanyatanya200 on Feb 1, 2014Please enter a valid question.Answer This Question
Hello tanya200, thank you for your inquiry; you will be contacted by Customer Care.overstockcustomercare1 on Feb 5, 2014
To follow up on my Feb 1 message: I received an automated email saying I'll be contacted about the issue shortly. Never heard back. I still have the same question: can the necklace be replaced or fixed by Overstock? Thanks!tanya200 on Apr 24, 2014
Hello Tanya, It looks like we sent an email to your email address on file on 02/06/14. I'm sorry to hear you did not receive it. Please contact Customer Care at 1-800-The-BIG-O (843-2446), and we will be happy to assist you further. Thank you for shopping with us.overstockcustomercare1 on Apr 25, 2014
Is this a double strand or a single strand that can be doubled?illian on Jun 4, 2013Please enter a valid question.Answer This Question
Hi illian, this is a double strand necklace. Thanks for your interest, hope this helps!overstockcustomercare1 on Jun 12, 2013
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