Not only did I receive exactly what I ordered the customer service from the experts that chat with you to those who ship out the item were all very professional & super nice. I loved all the detailed information they gave on the product. It helped me compare to the higher end stores to make sure I was getting a quality product. Everything was made as easy as possible for the customer& I love the emails I get with the extra coupons! We had a wonderful experience from beginning to end& we will be making more purchases in the future! Thank you Overstock without you we never would have been able to get the engagement ring of my dreams within a price we could afford!