I had ordered an engagement ring for my girlfriend on my iPhone, but the transaction was refused by Overstock. I contacted my credit card company, which informed me that there was plenty of funds and that the problem was on Overstock's end. Initially, I thought that it was all Overstock's fault, but once I spoke Customer Service on the phone, I realized that my phone had autofilled in the wrong zip code for my billing address. Even though this problem was obviously my fault, Overstock Customer Service was still nice enough to apologize thoroughly and even give me a discount for all my trouble! After all of this, I received the ring in two days and totally surprised my girlfriend with it (now finance...). The ring is beautiful, the service was outstanding, and I'll definitely be a return customer to Overstock.
Usually leaves our warehouse in 1-2 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment.
More details
Our standard shipping method is ground shipping. We also offer expedited shipping for most items. Your final shipping cost and estimated delivery timeframe will be available at checkout.
Standard shipping details
Expedited shipping details
* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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