Customer service is great. Very friendly, helpful staff. My problem is: I applied for an overstock credit card and was approved. Something happened and my order was cancelled. I then tried to re-order the same product with the same overstock card and it was declined. No explanation as yet. Be careful if you use overstock credit card. Better to use your own credit and not theirs.
It is a nice ring, but the white diamonds look like they have a clear film over them, which makes them look fake. I did have the ring looked at by my jeweler, just to be sure and I was told that it is all real. I was just not pleased with the overall look of the product.