Time consuming but simple to assemble. These chairs were chosen because they adjusted to my table which is neither bar height or table height (and built in). After assembly, the lever to adjust seemed difficult to work. One chair has yet to be adjusted to the proper height. If adjusted to the highest level the chair seems unbalanced. However, after getting the one chair to the proper height, it is very attractive and comfortable.
- How did the color on site compare with the actual product? very well
- Please tell us about the quality of the product. components seem well made, but after assembly, balance is difficult to adjust.
- How accurate was the on site description of the product? well described
There was only one review of these stools, so I knew I was taking a bit of a risk. I have been in the market for stool for some time, and these seemed like a great option. I purchased four. Upon receipt of the boxes, I began the assembly. The chairs are very large, but I knew that based on the item description. Once the first one was assembled, I was surprised to find the hydraulics didn't work. I decided to assemble the 2nd chair to see if it was a fluke. I didn't get very far! The screw holes didn't line up on the base of the second seat, so I gave up. At this point, it seemed foolish to even attempt to assemble the other two. I'm returning all four.
- How did the color on site compare with the actual product? Exact
- Please tell us about the quality of the product. Not very impressed
- How accurate was the on site description of the product? Exact
These stools look even better in person. Most bar stools have a chrome base - which is fine - but these stools have a stainless steel looking base which looks so rich and compliments my stainless steel appliances. I bought 4 of these in white and they just pop! I almost changed my mind and bought the black ones since black would transition into just about any kitchen but I always go with black. This was a big move for me and I don't regret it! The 'leather' is easy to clean and doesn't look cheap. There is plenty of room in the seat and the overall stool is stable and swivels smoothly. I was looking at similar stools in a store, and they were almost $600 per stool! I was excited that the price was much more reasonable at Overstock (as usual :)) These stools look better than the more expensive stools I saw AND are comfy and functional. When you sit on the stool, the hydraulics 'sink' a little bit (about an inch or so) so I actually have the stools set a little higher to compensate for this adjustment when someone sits on them. I'm giving these stools 5 stars, not just because the stools look and function fabulously, but because of Overstock's customer service. The stools are easy to put together which is good since the instructions are just pictures. Once I had all 4 stools together, I couldn't engage the hydraulics to raise the seat. I sat on them and tried to adjust them, but it didn't work. I tried everything. I reached out to customer service and they sent a video from the manufacturer to assist. But it didn't really help (not O's fault). Finally, I figured out how to get the hydraulics to work. You sit on the stool - sit more forward on it with your feet on the floor for support. While leaning forward, reach down and pull the lever up while simultaneously pulling up on the seat itself. If it doesn't work at first, re-adjust your weight and try again. I managed to get 3 out of 4 of my stools to work. For the 4th stool, nothing worked. So I reached out to Overstock again, and we decided that perhaps a new hydraulic post would fix the problem. They sent me a new hydraulic part and now it works great too! Seriously... the world of customer service should really use Overstock's customer service as the gold standard because it is!! I've come back to O time and time again because of their service as well their great prices! Thanks O...and I hope this helps others who are considering these stools!
- How did the color on site compare with the actual product? white - just as in the picture
- Please tell us about the quality of the product. Very good quality
- How accurate was the on site description of the product? Accurate