Turn your living room into a comfy guest room with this full-size sofa bed. Featuring pet-proof microfiber suede and two bolster pillows, this rustic sofa bed comfortably sleeps two adults. When not in use as a bed, the sofa seats three adults....more
I noticed when unpacking this sofa bed that the log side panels had splits in them which went completely through the wood. I thought this was decoration at first but it appears that when they were attached in the factory, they split the wood and shipped it this way/ The bolts to attach the bracketts holding the frame together were drilled too deep and too wide for the bolts to take hold using the washer and lock washers as instructed. The only way the bolts would grab is to leave these washers off. I also noticed that the package with the original bolts did not fit the bracketts at all and were replaced with a secondary package with different bolts. I am not happy with the product, after only one week, the bolts holding the bracketts fell out of the bed and I had to re-assemble it. I am thinking I may have to try and find longer bolts to be able to attach these bracketts in order to hold the frame of the bed. I would not buy this product again, nor would I recommend it to anyone.
How did the color on site compare with the actual product? same
Please tell us about the quality of the product. poor- the log sides had splits completely through the wood and the holes for the screws were drilled too long for the screws to fit in properly
How accurate was the on site description of the product? same
We ordered this as a bed/couch for our NC cabin loft. It looks great and the log ends looks so nice next to the wood floors and log walls. It has checks (cracks due to the drying of the log) that are normal and expected with log furniture. The futon is comfortable and it will make a comfortable couch. I put it together alone with the hardware included (they added some to correct the previous problems reported) in around 2 hours. The instructions are not great, but good enough to look at the pictures to figure it out. It is a great deal for the price. We looked at one that cost at least 3 times the price and it was just not that much nicer, and for that much money I can spend a couple of hours doing assembly. This is a great deal for an extra bed in a vacation cabin.
How did the color on site compare with the actual product? matchec
Please tell us about the quality of the product. Great
How accurate was the on site description of the product? accurate
I liked the rustic look, but this futon came with a spring mattress (not a conventional futon mattress) and it was not comfortable at all. Customer service was unsatisfactory to say the least. Don't ever buy a couch you can't sit in before buying (I was warned but did not heed this advice).
the frame is sturdy, but the matress is horrible it is already loosing its shape & has to be djusted at all times when you sit , when you sleep I will have to get a SEPARATE MATTRESS pad just to sleep on it I already bought a special pillow from your company to help me deal with the bad comfort level of the bed mattress
Hello mayumisantacruz, the cover is removable for cleaning and replaceable. You can also replace the mattress in the future if you need to. Thank you for shopping with us. Vicki hoverstockcustomercare2 on Jun 12, 2014
My question has been deleted by customer service, i guess they didn't want to bother helping me with my problem.thebearlys on Jan 3, 2014Please enter a valid question.Answer This Question
Hello thebearlys, I see that your have been assisted by Customer Care recently. If there is anything else we can do for you please let us help you. Please contact Customer Care right away. It is our pleasure to help you. Thank you for shopping with us.overstockcustomercare1 on Jan 8, 2014
wrong, I have not been assisted. My question was deleted and no one bothered to contact me. They said they would, but did not.thebearlys on Jan 9, 2014
Hello thebearlys, I am sorry for any confusion. I can see an email was sent from Customer Care to the email address we have on file for you on 12/23. If you require additional assistance please contact us at 1-800-The-BIG-O (843-2446).overstockcustomercare1 on Jan 9, 2014
how come the suede chocolate brown is not listed in the color options??
Has the problem that was written about in the 1st review been solved?potvin7 on Jun 11, 2013Please enter a valid question.Answer This Question
Thank you for shopping with us potvin7 but at this time we are out of stock of this item. If you are talking about the delivery of the product we are comfortable that all items will be safely delivered to our customers.overstockcustomercare1 on Jun 18, 2013
are you serious i need a forklift and docking bay for delivery? Is that something people usually have sitting around? -mollyumolly on Jan 4, 2013Please enter a valid question.Answer This Question
I'm sorry but I don't know to what you are referring. This will be delivered by UPS and will need to be assembled and I dont know why you would need either a fork lift or a docking bay. They usually leave it on the porch.overstockcustomercare1 on Jan 4, 2013
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