I am looking for buying RUG no less than 0.625 inch. I like RUG that thick and soft. That is why I choosed this rug because the "description said : Pile Hight : 0.625 inch". it come very nice wrap, no wet at all. BUT it so thin. I did measure it with my ruler and it only "0.25-0.30 inch". WOW !!!! it totally difference with the description. So I contact Overstock CS and first they going to charge me $23 for return it but I said its not my false. Overstock description way off. so they said it free return let see.....hopefully it not showing on my creditcard. Overall the Customer Service was good, but the WEBSITE need improvement. customer like me only relay on what we read.
- How did the color on site compare with the actual product? true color
- Please tell us about the quality of the product. ok product
- How accurate was the on site description of the product? its way off / totally difference.