If it wasn't for the helpful staff at overstock, I would have pulled out my hair. Had to get replacement strands and the team of customer service staff people were amazing. When the new pieces arrived, the pin that connects the crystals were ALL so short, I couldn't connect the top and the bottom on the light fixture. This was one of three light fixtures I purchased and the most expensive. The other two were great and this one does not hang correctly due to short connection pins and has just been a huge hassle. It looks better in the photo!