We are very pleased with the quality of the Willow 4 Drawer Buffet. The picture accurately represents the delivered product. It was packaged extremely well, and we were shocked when it was delivered only 5 days, after we had submitted our order.
- How did the color on site compare with the actual product? Very similar
- Please tell us about the quality of the product. Excellent
- How accurate was the on site description of the product? Perfect
The item I received looks like a shoddy version of what's pictured. The stain is applied very lightly, and scratches off really easily. The metal framing around the furniture looks like it has rivets in the photo . . . but the one I received has screws and nails instead. Not just screws and not just nails, but some holes where the rivets would be have screw heads, and some have nail heads. This was my first Overstock.com disappointment, and it was an costly one.
I need a buffet/sideboard to sit against a wall in my dining room. there is a ledge (pass-through from kitchen) that protrudes about 4 inches past the wall. it is 35.5" off the floor. so I assumed if I ordered a buffet that claims to be only 35" tall I would have no problem fitting this snugly against this wall. Well - it's 36" inches tall - a full inch taller than the website claims. so it won't fit under the pass-through ledge and therefore sits 4" inches off the wall. it looks terrible. I really love this buffet and I was really hoping it would work out. the delivery people said overstock would send someone to cut the legs down. I was skeptical because metal wraps the corners of the legs, but delivery people said they would do it. I called Overstock - and to be fair, they are being very helpful about sending someone to come get it for a return. They offered to give me a partial refund so that I could hire a carpenter... but I told them I told know any who could cut through the iron/steel wrapping the legs. So in about a week or two I will have to miss another day of work so I can wait on a freight service to come pick it up. and when they do I will get my refund. the customer service rep did say if I need exact measurements in the future I can ask them to send someone in to the warehouse to take actual measurements. I am suspicious that they would just feed the same measurement back to me "it says it's supposed to be 35"..." but he assured me they really would get a measurement. I would have given this 5 stars but having inaccurate measurements is pretty egregious in my book. Why bother with any measurements if they're not going to be accurate?
Love our new dining room buffet/ sideboard! It is a perfect mix of reclaimed wood and steel. Very sturdy piece of furniture that looks even better in person. 4 spacious draws and plenty of room inside for all the serving dishes and platters. Delivery guy even helped to bring it in to our dining room and set it up. Another fab overstock.com purchase!
There are chipped pieces of wood on the interior, which I don't mind. The top of the buffet has a few scratches since it's reclaimed wood, but it fits with the style of the piece. I love it!!
- How did the color on site compare with the actual product? Good
- Please tell us about the quality of the product. Good quality, however it is reclaimed wood so it's not perfect.
Was apprehensive about it due to the lack of accurate visual representation of the color. But it is really perfect. Just a bit darker than the photo and more rustic in nature. It shipped on the tenth day and arrived in NY four days later. Fantastic! I am really pleased with the piece. Perfect size, great height and the interior width is perfect for larger roasting pans, grills, etc. Love it. Additionally, Customer Service was helpful when I called to find out the status of the order, I received both a phone call and an email to follow up.