I got this today and attempted to assemble one chair and promptly realized what poorly made piece of junk this set is. The wood is super cheap and the pre screwed holes to insert the screws are misaligned. I ended up screwing two of the screw through the wood (so cheap). After I realized that the first chair was a lost cause I called customer care and they told me Thwt they could replace the defective chair. Great, I thought, so I decided to move on to the table. I pulled out of of the chair legs and the damn leg snapped inhale and almost crushed my cat. Needless to say I immediately called customer care back and told them to refund my money.
I have splinters all over my hand and my fingers are raw from trying to tighten screws that would never go all the way in without ripping the wood in half. I'm in pain, I'm disappointed, and I'm pissed. Thank god their customer service is good otherwise I would rampaging down the streets and setting this table on fire,
How did the color on site compare with the actual product? Fine
Please tell us about the quality of the product. HORRIBLE
This is a cute dining set that is perfect for a kitchen. The table took 10 minutes to put together. The chairs, on the other hand, took some time; about an hour a piece. As other reviewers have mentioned, the set up directions could be better but if you look at the pictures carefully, you'll figure it out. I put the entire thing together by myself so it might be quicker (and easier) if you have two people. I was pleasantly surprised to find this set sturdier than I thought it would be. If set up is done correctly, there is no wobbling of the table or chairs. I am definitely happy with the purchase and highly recommend to anyone looking for a casual, everyday dinette.
How did the color on site compare with the actual product? Exact match
Really nice dining set. Very easy to install! My bf installed it and it took him less than 2 hours. The only problem was that one of the fastener for the chair had a defect. I called customer service to see if they can send me another fastener. The person I was talking to was very patient with me. She told me that she will forward my case to upper management and they will follow up, which they did. I received emails stating that they found me a fastener from the warehouse and will ship it to my place. Overall, happy with my dining set and their customer service.
How did the color on site compare with the actual product? Same
Please tell us about the quality of the product. Pretty stable
How accurate was the on site description of the product? Accurate
The only concern about this product is quality and how long it would last as it does not look strong and have to be careful in use. Quality is not great but that everything else is perfect. Looks great, fits well. value for the price.
I've had this dining set for about a month and a half now and it serves it's purpose. It's much smaller in person than it looks in the picture, and my somewhat large kitchen swallows it, however it's still great for me. I'm a 110lb female and was able to put it together myself. The table was the easiest part. The first chair seemed complicated, but after that the others were a breeze. It seems to be sturdy enough, although at times it wobbles a little, but I've had a party and many different people have sat in the chairs with no problems. It seems like a decent purchase.
This table arrived with a crack in it and there were holes out of the particle board bottom. A few of the chair pieces had denting and were really ugly. The chairs are extremely time consuming to put together.
Fine for the price, if it had come without all the problems, but I still would recommend spending a bit more for something more high quality and less time consuming.
Hello mrswong23, please contact the Customer Service department. That information is included at the bottom of every product page. Thank you for shopping with us. overstockcustomercare1 on May 23, 2013
One of our chairs broke beyond repair. May I order 1 chair as a replacement?jh1974 on Apr 21, 2013Please enter a valid question.Answer This Question
Hello jh1974! I am so sorry that one of your chairs broke. I see that you're currently working with Customer Care to get a new chair shipped. Please let us know if we can be of further assistance. Thanks for shopping with us.overstockcustomercare1 on Apr 26, 2013
One of the chair legs broke, and I'm trying to get the customer service phone number to get a replacement part. Does anyone have the customer service phone number?msoup on May 26, 2012Please enter a valid question.Answer This Question
what does it mean when the chair dimensions are different from the seat dimensionsmnmrmvma on Mar 18, 2012Please enter a valid question.Answer This Question
We apologize for the confusion regarding the measurements for the chairs. The correct measurement for the seat and chair is 17.32 inches wide x 16.5 inches deep x 35.5 inches high.overstockcustomercare1 on Mar 19, 2012
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