I love the size, shape, and color of this lamp. However, the lamp wasn't able to survive shipping. I tried three times to have this lamp shipped to my home, and each time the lamp arrived cracked and split at the point where the glass and metal meet on the lamp base. Overstock was great to work with, and sent replacements immediately with additional packing, but after receiving the third broken lamp, I gave up on the order. The lamp is very pretty. I would give it more stars if the shipping problem could have been resolved.
- How did the color on site compare with the actual product? exact
- Please tell us about the quality of the product. good
- How accurate was the on site description of the product? exact
I decided to take a chance on this lamp in spite of the problems other reviewers had reported regarding damage on arrival. I ordered the first one and was surprised that the packaging, although intact, had no "Fragile" marking on the box. Inside, the body of the lamp was wrapped in bubble wrap, but it was not well braced with styrofoam or other cushioning inside the box. The lamp looks great, and I didn't know that the base also lights up (wasn't mentioned in the description), but the base had a hairline crack about four inches long up the front. So, I returned it and asked for a replacement. A week later, a beaten-up box with tape hanging off arrived at my door (again, no "Fragile" stamp). It was obvious that this box had been opened before and loosely resealed. Upon opening it, again, the bubble wrapped lamp was floating inside the larger box, and I could hear the tinkle of shattered glass when I picked up the bundle. Didn't bother to unwrap it; just asked Overstock for a refund. It's truly a shame that such a nice looking, well priced lamp can't be adequately packaged and shipped. Seems like all it would take would be a few words to the vendor for them to figure out a better way to do business.