Shipped with two boxes - one for the Fireplace structure itself and one for the metal insert that is the fireplace. Very impressed with the quality of packing, the amount of protection placed in and around the pieces. The mantle (top piece) was damaged, but given the high quality of the packing and the good condition the box arrived in, the damage had to have been done prior to shipping. Very, very impressed with Overstock's response to the damaged item - quick to respond on customer service, representative asked a few questions, didn't push back or anything, and immediately placed an order with the warehouse to send a replacement, which arrived within a week - best service I've had with an online vendor. Unit came completely disassembled, but instructions were clear and concise. Took about 45 minutes to assemble (by myself and taking my time) using a powered screw driver. Pieces fit well together and once assembled was solid and stable. If I had a quibble, it was the decorative rocks. Instructions said to place them on each side of the logs, however the logs sit on a raised metal stand in the fireplace, and there was no room on either side. We placed the rocks behind the logs only because they came with the unit, but we really couldn't see them so not sure of the value. This is a small nit and in reality didn't detract for the overall effect. I must admit that I was pleased my wife convinced me to get the Gel fireplace vs an electric one. While the electric may provide a bit more heat to the room it's still a fake fire while the Gel provides real flames that look just like they were coming from burning logs, and the crackling make the realism all the more. There was a little bit of an order as the cans burned down at the end, but I understand that may happen the first few times. We haven't lit since, so I'll have to wait and see. Not terrible mind you, but still there. Very good quality (some real wood, some pressed board) but once assembled you'd never know. Good value for the money.
- How did the color on site compare with the actual product? Right On
- Please tell us about the quality of the product. Very good quality
- How accurate was the on site description of the product? Spot On
We have an all electric house and when it occasionally snows in Louisiana we have no heat. We went 3 days without heat last time it snowed. We nearly froze to death inside our house. We bought the first fireplace for our living room and were so impressed with the quality that we bought a 2nd of the exact same one for our den. I am hoping to buy another one for our bedroom. It is very beautiful, very well built and very useful for someone with an all electric house. It is also great for emergency preparedness for when the electricity goes out in the winter time. It's also very lovely just to light a fire and relax. We are really enjoying it.
- How did the color on site compare with the actual product? Color was beautiful!
- Please tell us about the quality of the product. Very sturdy and solidly built!
- How accurate was the on site description of the product? Very accurate!
I ordered this product on a Sunday and received on that Friday. Package came in 2 boxes, the heaviest being 71#s. Fireplace was easily placed together by my father in about 90 minutes. No complaints heard from him during that time so everything went together smoothly. Once together this piece is amazing! Very elegant looking. Looks like a rich piece of furniture. Another perk was how much heat this unit produces. I am in love with this fireplace and I couldn't be happier!!! Very satisfied customer.
- How did the color on site compare with the actual product? color looks identical to the picture
- Please tell us about the quality of the product. this product looks rich and elegant
- How accurate was the on site description of the product? very accurate
I HAVE WANTED A GEL FIREPLACE FOR QUITE SOME TIME NOW I FINALLY DECIDED TO GET IT FROM OVERSTOCK. COM BECAUSE OF THEIR PRICE. WELL LET ME FIRST SAY I'M SOOOO GLAD I DID THE FIREPLACE WAS DELIVERED QUICKLY AND EXTREMELY WELL PACKED I TOOK ME A WHILE JUST TO UNPACKED IT THAT IMPRESSED ME THE INSTRUCTIONS WERE GREAT ALL THE HOLDS LINED UP JUST RIGHT IT WAS A JOY PUTTING IT TOGETHER AND THE FINISH PRODUCT IS JUST BEAUTIFUL THANK YOU OVERSTOCK.COM KEEP UP THE GOOD WORK
- How did the color on site compare with the actual product? PERFECT
- Please tell us about the quality of the product. STURDY AND WELL MADE
- How accurate was the on site description of the product? VERY ACCURATE
No Surprises What You See Is What You Get!! Very Sturdy & Well Made. Only took about 45 minutes to put togather.
- How did the color on site compare with the actual product? No Surprises What You See Is What You Get!!
- Please tell us about the quality of the product. Very Sturdy & Well Made!
- How accurate was the on site description of the product? Very Accurate
It has nice color and makes our master bedroom more cozy but the problem is no where in town sells fire glo gel so a year and a half later I still have yet to burn any fuel gel in it.
- How did the color on site compare with the actual product? Nice cherry color