This product took a couple tries before I got the hang of it. The down arrow works well and goes right into the cork and pulls it out. The problem is with the up arrow when you are trying to dislodge the cork. It spins and spins and doesn't "spit" it out. I have used pliers to grab onto the end of the cork and pull it out while pressing down on the up arrow. Unfortunate because it could have been so great!