Ventilate your kitchen in style with this steel island range hood. This stainless-steel hood works quietly and features unsurpassed twin motors, excellent suction abilities, and a digital switch. Update your kitchen with this sleek hood....more
This is one of the cheaper island range hoods available; however, at over $500, I expected better quality. We have been using this for about a month now and, were it not for Overstock's terrible return policy for oversized items, we would have returned it before installing it because it did not match the product description and other quality issues that were evident as soon as we unpacked it. As a note: we received the item very quickly after it shipped. The oversized delivery policy says the carrier is supposed to call to schedule a drop off. The carrier did not do so, only calling when they were on their way. It was purely luck that my husband and I happened to be home when they called.
As far as the product itself, the description on the website was incomplete. I looked for a very long time for a range hood that did not incorporate glass into the design. The product description on this one says "Stainless Steel" (other ones do say "Stainless Steel and Glass") but when we unpacked it we saw that there is a huge top panel made entirely of glass and that glass is, in fact, a big part of the design. That was not clear from either the pictures or the description, and though Overstock representatives acknowledged this, they still would not make it easy for me to return the product to exchange it for something else.
The buttons on the hood are really dinky. They don't seem to fit their holes very well and sit cockeyed. We noticed this right away. Other than this, the hood looks nice enough. I just wish it worked a little better because I cook a lot and needed something a bit more heavy duty than this.
Another quality issue is that one of the lights on the hood went out after just two weeks. As another commenter has posted, it is not at all clear how you can replace the light. Regardless, I don't understand why a light goes out within two weeks of installation. An Overstock representative has submitted a request for a replacement light and instructions, as the manual doesn't cover them, and I should hear back in the next few days.
Functionally, this hood doesn't have a whole lot of suction. We tested it by putting incense (so we could watch the smoke) at various points on our stove where the burners are. Quite a bit of the smoke escaped. It helps the overall atmosphere in our house to have it, but I do think other ones probably perform better.
The noise level seems reasonable. I do like that it has a filter that you can remove and put in the dishwasher. This is recommended every 30 days.
How did the color on site compare with the actual product? Close
Please tell us about the quality of the product. Not as well-constructed as I was expecting.
How accurate was the on site description of the product? The description was not accurate.
Builder installed this hood in my new home in October of 2010. They did not keep the instructions. Unit worked fine until April of this year, when one of the bulbs went out. Another bulb went out approx. 2 weeks later. We had absolutely no idea on how to change the bulbs as we didn't have the instructions and we didn't want to damage anything as it is very hard to figure out exactly how to change them (there is a little compact housing unit, with a halogen bulb inside that). I emailed the company asking for instructions and never received a response. I then called and spoke to Ellen and she told me that it has a 1-year warranty but that they have replacement bulbs and she would call or email me with more info. I then told her that ours is out of the warranty and if she could just give me the information on either a) bulbs or b) buying the entire housing (if that's what I needed to do) then I would buy them, providing she give me instructions.
Two emails from me and a week later, Ellen finally responds to one of my emails and says she will provide 4 housings free of charge if I will give her my shipping address. I then do so via email, and two months later I still have no written instructions and she never sent me any new housings. I called again Monday, and was told (by someone that wasnít Ellen) that I would get a response via email or phone but have not received either. At this point all 4 lights are out.
So, we figure out how to take the little light unit out and took it to a local electrical supply company. It took two of their employees plus a licensed electrician to figure out how to get into that thing, at which point we figured out that it takes a 20w halogen. So, 4 bulbs later we changed them out and they worked. For approx. 6 hours. Then, all four of them went out at one time. SO, now we will probably have to call an electrician to come fix this but at this point Iím thinking of pulling it out of our ceiling and scrapping it at the recycler.
Attractive, looks great Ė the Flotera stencil didnít bother us that much
Fan doesnít pull that great, donít expect a lot out of that
Lights IMPOSSIBLE to figure out how to change
Apparently there are wiring/fuse/electrical issues, but canít go any further on that considering I donít want to have to fork out money for a licensed electrician to come look at it
Customer Service sucks (helpful hint Ė post some instructions on your website!)
If you want something that looks great but isnít that functional, then this is a fair deal. I researched a lot of these before I bought this one and apparently there arenít a lot of manufacturers producing island hoods. But, if you actually want to use it (lights and fan) then I would buy something else. We are very disappointed, as we use(d) the lights every day.
This island range hood was nicely packaged and delivered in perfect condition. I am very experienced with home renovation/repair and it took me one day to install.The owner's manual was poor. The installation instructions basically consisted of one paragraph, but I studied the diagrams and installed it with minimal difficulty. The operating instructions did not seem to match this hood, so I had to figure out how it worked on my own. To summarize, this hood is sturdy, attractive, and provides good lighting and exhaust. I believe it is a 5-star product, but it has a 1-star owner's manual (which made ease of assembly more difficult).
I have had this installed for about a year now. The fan works great (ducted to outside) and has a removable screen with a few power settings. The lights add light to the cooktop area but wouldn't use them as the sole source for lighting cooktop. One drawback was that no finish for the installation was provided for where the ceiling meets the vent. I had to purchase something from hardware store to give a finished look. Other than that, it works great and have had no issues.
How did the color on site compare with the actual product? It's stainless
Please tell us about the quality of the product. The quality a 4 out of 5 stars.
How accurate was the on site description of the product? Matched the description
Having a construction background, I was able to get this gizmo installed and operational despite the horribly incomplete installation instructions provided by the manufacturer. But, what was really great was how Overstock.com dealt with shipping damage. I was totally and completely blown away by the rapid, high-tier response customer service and oversize teams gave me. I would recommend this product AND O.com to anyone.
How did the color on site compare with the actual product? perfect
Please tell us about the quality of the product. very good quality
How accurate was the on site description of the product? slightly incomplete
I had no idea that the island fans would be so expensive. When the contractor told me it would be around $1500. I went into the Overstock site. There were the expensive fans but also the less expensive, but they work great. These fans have no walls to hang from. They must be hung from ceiling.
The fan was ordered the last week in October, I had it in November. But when I opened it the glass was all over the box. I called Overstock and within a 2 week period I had a new fan. I could not believe the wonderful staff at Overstock had replaced the fan at such speed. The price was also such a great deal.
Since then I always go to the Overstock site first on anything I need. My friends call me the Overstock Queen.
Thank you Overstock.
How did the color on site compare with the actual product? Exact
Please tell us about the quality of the product. Professional
How accurate was the on site description of the product? Great
I bought this range hood in 2009 and it's still top notch. I see the price is slightly higher (by about $15 or so) but that can be remedied by adding a promo code to get about $30.00 off. I am in need of purchasing new bulbs for 3 of the 4 lights on this unit but besides that, no problems at all!! This is at a great price for the great quality and beautiful design!!
How did the color on site compare with the actual product? perfect
Please tell us about the quality of the product. Beautiful Quality.
How accurate was the on site description of the product? Description is 100% accurate.
Wow. I have had my husband, my Dad, an electrician and a GC try to figure out how to change the lightbulbs and all were unsuccessful. Now one of the wires broke off from the lighting assembly. Can I buy a new lighting assembly?
It appears others have had problems changing the lightbulbs. I read the other answers below but it still did not help us. The housing cover does not screw off.
Please help!wolfewrit on Jan 22, 2014Please enter a valid question.Answer This Question
Thank you for your inquiry wolfewrit. Unfortunately, the answer to your question is currently unavailable. We apologize for the inconvenience and will continue to try and find this information. You will receive an email notification once an answer is posted. We appreciate your patience.overstockcustomercare1 on Jan 24, 2014
Thank you for your inquiry wolfewrit; you will be contacted by Customer Care.overstockcustomercare1 on Feb 3, 2014
Where can you buy replacement light assembly for the hood? All lights have no power to the bulbs?marcysadler on Sep 11, 2012Please enter a valid question.Answer This Question
Replacement bulbs for hood ranges can be found at any large, local variety store.overstockcustomercare1 on Sep 12, 2012
How do I change the light bulbs, it's not in my instructions. on May 11, 2012Please enter a valid question.Answer This Question
The lightbulbs should be able to be replaced by removing the cover or plate around them to expose the lightbulb.overstockcustomercare1 on May 14, 2012
In addition to the other answer, the entire light assembly can be popped out by CAREFULLY inserting a flat edged item (such as a screwdriver, but be very careful to NOT scratch the stainless steel body) and prying gently. then the assembly pops back in after unscrewing the housing and replacing the bulb then screwing the housing cover back on.cathiest on Sep 10, 2012
Will this hood work for a 7' ceiling? I know most are made for 8-9'. There is a total of 49dshell1986 on Mar 26, 2012Please enter a valid question.Answer This Question
It is recommended for clearance purposes to be on a higher ceiling. However contractors can alter to fit proper.overstockcustomercare1 on Mar 28, 2012
What are the Sones or Decibel ratings for each of the blower speeds? Several reviews say the fan-draw is weak, but 700 CFM should take care of all but the smoke from a pan of burning bacon.SarahvR on Mar 5, 2012Please enter a valid question.Answer This Question
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