I ordered WAECHTERSBACH mugs that are made in Germany. I recieved mugs made in Thailand. Customer service was excellent and getting the items returned and shipped again. However, SECOND shipment they were still the WRONG mugs from Thailand. I returned for full refund and canceled order.
- How did the color on site compare with the actual product? Color was the same, but not Waechtersbach brand. Big difference made in Thailand versus Germany.
- Please tell us about the quality of the product. Cheap and knock-off
- How accurate was the on site description of the product? Not accurate AT ALL.
We appreciate you taking the time to write a product review. Although Waechtersbach is a German company they no longer manufacture in Germany. All of the company’s production is done in Thailand, or China. We sincerely apologize for any confusion. Thank you for shopping with us.
I sent these to our grandkids (ages 3-13) along with a smiley face bouquet from Teleflora. They were so happy! Eventhough it was for Christmas, I elected to send something different and cheerful.
- How did the color on site compare with the actual product? Perfect
- Please tell us about the quality of the product. Great Quality
- How accurate was the on site description of the product? Good Description