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Showing 1-6 of 6 reviews for this product
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Rating
Poor
 from Madison, AL,  Aug 6, 2013

I ordered these twice. It was NOT handmade cups from Germany. It said made in China. I asked for a refund on shipping and no one responded. Will never order again.

  • How did the color on site compare with the actual product? Poor
  • Please tell us about the quality of the product. Poor
  • How accurate was the on site description of the product? Poor
  • Would you recommend this to a friend? No
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Rating
Be careful if you decide to order this item!
 from Tampa, Florida,  Jul 23, 2013

Pay very close attention to the product description and BE SURE the product you receive is correct. $39 plus shipping for 4 mugs made in Thailand is very expensive. This product is NOT what is described. I am EXTREMELY disappointed by the inaccuracy of this product. There is at least one other review with the same issue. Then the extra added insult of receiving the 4 mugs shrink wrapped together and in a cardboard box with inadequate packaging just made the situation worse. All four mugs were shatttered during shipping. This was my first shopping experience with Overstock.com, and I will think long and hard about shopping with them again. Buyers BEWARE!!

  • How did the color on site compare with the actual product? color was accurte
  • Please tell us about the quality of the product. product was inferior as it was NOT as described
  • How accurate was the on site description of the product? Description is EXTREMELY inaccurate! I ordered Waechtersbach Smiley Face Mugs handcrafted in Germany. What I received was Funfactory smiley face mugs from THAILAND. Anyone who is looking for the fine quality associated with Waechtersbach products will be VERY disappointed when they receive this inferior product from Thailand. As if that wasn't bad enough, the shipment was not packaged correctly and all 4 of the mugs were broken. Customer Service was sympathetic and did issue a full refund; however, I still do not have the product I'm seeking.
  • Would you recommend this to a friend? No
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Rating
Did NOT receive Waechtersbach mugs.
 from Atlanta, Georgia,  Apr 12, 2013

I ordered WAECHTERSBACH mugs that are made in Germany. I recieved mugs made in Thailand. Customer service was excellent and getting the items returned and shipped again. However, SECOND shipment they were still the WRONG mugs from Thailand. I returned for full refund and canceled order.

  • How did the color on site compare with the actual product? Color was the same, but not Waechtersbach brand. Big difference made in Thailand versus Germany.
  • Please tell us about the quality of the product. Cheap and knock-off
  • How accurate was the on site description of the product? Not accurate AT ALL.
  • Would you recommend this to a friend? No
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Rating
THE GRANDKIDS LOVED THEM!
 from marble falls, texas,  Dec 29, 2011

I sent these to our grandkids (ages 3-13) along with a smiley face bouquet from Teleflora. They were so happy! Eventhough it was for Christmas, I elected to send something different and cheerful.

  • How did the color on site compare with the actual product? Perfect
  • Please tell us about the quality of the product. Great Quality
  • How accurate was the on site description of the product? Good Description
  • Would you recommend this to a friend? Yes
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Rating
Smiley Face!
 from New Jersey,  Mar 5, 2011

This cup is AWESOME! I had them for 1 year and they still look great. I just broke 2 so I had to order another set. Start your day with a smile and coffee. = )

  • Would you recommend this to a friend? Yes
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Rating
Vintage Smiley Face
 from Sunny South Florida,  Mar 28, 2010

This mug looks exactly as pictured. Bright yellow with the Smiley Face I remember as a child in the 70's. These mugs are a little lighter than I expected having other mugs from the same company, needless to say, they make me Smile!

  • Would you recommend this to a friend? Yes
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Showing 1-6 of 6 reviews for this product
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