The mugs are great. They are the perfect size and weight and very well made. Also overstock customers service was great. There was a broken mug when my order arrived. I called and told them and they sent me 4 new ones.
How did the color on site compare with the actual product? perfect
Please tell us about the quality of the product. Excellent
How accurate was the on site description of the product? very accurate
Hello jtkgirl, Waechtersbach no longer manufactures any products in Germany. These are made in China. Thanks for shopping with us! A.S.overstockcustomercare2 on Oct 31, 2014
Why does Waechtersbach's website suggest that the product is non-toxic if Overstock's answer to the previous question was that these products contain lead? Is the company misrepresenting the product?
http://www.waechtersbach.com/en/ecological.htmlmsgjl on Jun 1, 2014Please enter a valid question.Answer This Question
Hello msgjl, thank you for bringing this to our attention. Upon researching, Waechtersbach adheres to non-toxic glazes. We've corrected the previous response. Please feel free to let us know if you have any other questions. Have a nice day! overstockcustomercare1 on Jun 12, 2014
Hello jtkgirl, the Waechtersbach Fun Factory Orange Mugs (Set of 4) were made in Germany. Please feel free to contact us again with any further questions. Thank you for shopping with us!overstockcustomercare1 on Jun 2, 2014
I ordered them and they are not from Germany they are from China. BE HONEST!jtkgirl on Oct 23, 2014
Hello thirstyone, we've received updated information regarding your inquiry. We've confirmed these mugs are lead free. Feel free to review the following link for more information about the manufacturing process: http://www.waechtersbach.com/en/ecological.html. Thanks for shopping with us!overstockcustomercare1 on Jun 12, 2014
* For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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