Worst online experience ever. Defective parts have resulted in the thing lying half-assembled in my foyer for a month. Meanwhile, I can't get in contact with any human being at Overstock to troubleshoot except by a series of unhelpful emails. I was given the contact # for someone who was supposed to assist and he never answers his phone or returns messages. I was told replacement parts had been sent out but they never arrived. If it were feasible to repack the item and return it I would have done it a long time ago.
After reading the previous reviews from other people about how difficult it was to assemble this bench we were not going to buy this product. However, we decided to give it a try. Halfway through assembling this, we came to a stop. One of the arm rest did not come with holes drilled into it like the other arm rest did. We tried drilling our own holes but the screw was not going through the wood. All in all, I WOULD NOT RECOMMEND THIS PRODUCT.
This product is just OK. My husband can corroborate with the other reviewers that the construction leaves MUCH to be desired. Ikea is better quality. The color is spot on, and the design is very cute, but beware that it's much shrimpy-er in person than this photo leads you to believe. Ours is damaged such that the top doesn't close all the way. The top part (where you sit) sits open about an inch and will only go down if you place something on it. I've contact Overstock and they are in the process of sending a replacement. I'm still undecided on whether or not I'll keep it. :/ If you have an apartment and need this for small space/wall get it - if it's for your HOME, I'd keep looking.
I've read all the reviews and was a little hesitant on buying it because everyone said it was so hard to put it together but the ONLY thing that was difficult was that all the pieces weren't ship together. I had to wait an extra 10 days to finally put it together. The actually building of the bench was easy and it looks great. So happy it's finally together!
I was a little skeptical to get this bench because of the reviews, but I noticed they were not recent reviews and I loved the look of the bench. I am glad I got it, first the shipping was super fast, I cant deny the assemble was easy, but if you are lucky enough to have a husband who is good at it, it wont take more than an hour the most. It looks great , great quality and beautiful. Only reason I did not give it a 5 star was because one piece was missing, but we were still able to put it together . customer service was great and they sent me the missing part pretty fast. :)
good bench, hard to find a cushion thin enough for the depth of the bench, probably will have to make one. but not a problem. looks good. happy with the buy. easy, quick shipping.
- How did the color on site compare with the actual product? good
- Please tell us about the quality of the product. sturdy
- How accurate was the on site description of the product? perfect