I've purchased many rugs and other items through O.com and never had a problem - in fact I've been quite impressed. This purchase was the first failure to satisfy. O.com made it easy and nice to return and it was credited to my account quite quickly. Super impressed with O's customer service - - keep it up and you'll keep good customers.
- How did the color on site compare with the actual product? fine
- Please tell us about the quality of the product. Description says 1/2" and it was barely 1/8". Pile was sparse and backing could be felt through the pile.
- How accurate was the on site description of the product? Not at all. Description says 1/2" and it was barely 1/8" at best.