There was a design flaw that was noticed upon installation. The hole in the sink did not line up to the hole in the cabinet, so a faucet couldn't be installed. Overstocks Customer Service was fairly responsive and referred me to Vigo. I sent the Vigo rep pictures and an explanation and was promised a quick response. They never did. I followed up with the rep's direct email address twice and never got a response.
- How did the color on site compare with the actual product? fine
- Please tell us about the quality of the product. okay, mediocre
- How accurate was the on site description of the product? good
I love the look of this vanity, though in all honesty when I bought it I thought it would have pull out drawers, not swinging doors. Because of the length / weight of the doors now that this has been installed for a few years and gets daily use, both doors are hanging and sagging because the factory drilled holes where the brackets attached have become stripped and they are no longer held tightly in place. Very disappointing after feeling like we splurged a bit on a quality vanity. This is extremely noticeable and we need to have a handy man come out to repair.
We ordered this for a bathroom upgrade. After the first delivery arrived we saw that the cabinet was in good shape but the sink was poor quality. After speaking to customer support they quickly sent us a new sink at no cost or hassle to us.the replacement was exactly what we were expecting. I can't wait to get it installed.