This faucet is really pretty. The bundle of hoses was too large for standard sink ¨hole¨. So my husband took out the Makita to make an opening large enough. The ¨pull up¨ for the stopper was missing, but a very helpful woman in the company´s customer service sent a new one to us. The metal pull up scratched terribly trying to install it. The finish on the faucet is more a chocolate brown than a hand rubbed oil. They say it will patina over time...but I am afraid of it scratching off first. We were very careful on the install, yet the finish ¨chipped¨in a few places. The instructions say not to use abrasive cleaners or ammonia on it. As it sits under a mirror, I am wary to spray any type of ammonia cleaner on mirror. So I will spray a cloth and then clean mirror. Faucet works great, but my apprehension of the finish quality has flavored my review. The stopper is included and was not mentioned by other reviewers.My other hand rubbed pieces in the bath look more like a hand rubbed finish and less like a painted on finish. I am not sure how the finishes fare at my local home improvement store, so I am going to go there and compare a little closer. Perhaps they all scratch. They are up to twice the price at the local store, but perhaps it´s one of those instances where you get what you pay for.