upon receiving the fireplace, I found the log was broken in half, I contacted overstock.com and they promptlly sent a replacement, but instead of just replacing the insert, they sent the entire fireplace and insert, I contacted them again telling them that I needed two shipping labels to return the broken insert and the fireplace, they did without question, the only complaint I have is that I had to pay $$$ for UPS to pick it up at my house. but now all is well and I am very please with this transaction.

• How did the color on site compare with the actual product? yes
• Please tell us about the quality of the product. great, had to replace fireplace log
• How accurate was the on site description of the product? great

This is an excellent electric fireplace; it will heat a large master bedroom in less than 15 minutes. Sometime I forget I have turned it on and come back an hour later to find the room is like a sauna. The only thing I dislike about it is common to fireplaces of this type; it is not tall enough.

• How did the color on site compare with the actual product? very similar
• Please tell us about the quality of the product. Good & Solid
• How accurate was the on site description of the product? very accurate