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Showing 1-1 of 1 reviews for this product
 from Branford, CT,  Aug 28, 2012

DO NOT BUY THIS PRODUCT! It looks beautiful but it isn't because it is so poorly manufactured. The frames of the 4 separate sectional sofas were bent so you couldn't properly align each piece in order to form the semi-circle; the height of the back of each piece varied so some were taller than others; the square metal "feet" on the sectionals were cracked and bent with sharp pieces sticking out; the rattan was ripped in several locations; the cushions are very cheap (terrible foam inside and poor quality fabric on the exterior) and most were stained and poorly sewed; the table was never delivered so I don't know what that was like; and the shipping company delivered 2 of the 4 sofas wrapped in plastic and that was it, which may explain why the frames were bent and the metal feet ripped. The other two, which arrived in large crates, were not as badly damaged but they too were poorly made. This set is NOT worth the price, in fact it's not worth a quarter of the price. BUT Overstock was wonderful when I reported the poor condition of the set. The day the set was delivered I called customer service and explained the situation. Within 48 hours they offered several different ways to resolve the situation (replacement parts, a reduced price or a complete refund) and at my request refunded 100% of the costs with no complications. For that reason I will remain a customer at

  • How did the color on site compare with the actual product? The "white" cushions were yellowed and stained and the "rattan" was more like cheap plastic.
  • Please tell us about the quality of the product. The quality was very poor. The frames of the sofa sections were bent or otherwise damaged so that each rocked and you couldn't line them up to form the semi-circle; the height of the back of each sectional varied so, again, you could not put them together to form a semi-circle; the square feet that rest on the floor were cracked and bent so that the sharp metal corners stuck out and posed a danger; the rattan was ripped in places; two sofa sections came wrapped in plastic, not boxed, so they were dirty and damaged; and the cushions came in opened plastic bags and they were dirty and stained.
  • How accurate was the on site description of the product? The description was accurate but the product itself was so poorly made it rendered the description inaccurate.
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Showing 1-1 of 1 reviews for this product

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