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Rating
Chairs look great; Quality+Packaging Questionable
 from Baltimore, MD,  May 19, 2010

We ordered 2 of these chairs to create a small sitting space, along with a small table, for having a cocktail or playing a game of chess. We were excited about the retro-look (huge fans of Mad Men!) and thought the leather on the chairs would match our slightly off-white leather sofa in the adjacent living room. The boxes arrived and looked like they had been through a hurricane. They were quite beat up. Upon opening them, there was no padding or peanuts or anything of the like inside. Instead the chair portion was wrapped in a thin layer of dirty bubble wrap and the other pieces were in separate "compartments" in the box. Assembly was easy, and the leather was nice and soft, however once the chairs were put together we noticed some damages. One of the chairs had a noticible nick on the back, where the wood finish was peeling off. Both of them had some dirty spots, and the tape holding the bubble wrap onto the chairs, had been stuck directly to the leather, leaving some adhesive and dirt on the leather itself. I called customer service and they were very helpful, offered to provide a return UPS label and ship out new chairs the following day. I indicated that there was no protection in the shipment and that the tape had been stuck to the leather itself, and the representative said she would notify the warehouse. The new shipment arrived a few days later, The same packaging issues existed, the only difference being that there were bright orange "fragile" stickers on each package. There was still no padding and the bubble wrap was again taped to the leather. Nonetheless we put the chairs together and hoped for the best. One of them was completely broken. The back was hanging on to the seat by a little bit of glue and wouldn't sit on the base straight. Fortunately we had not yet sent back the other two chairs, so rather than having to start from square one to find new chairs (since we really liked the look of these and they are probably more likely to be looked at than sat in) or dealing with shipping back more chairs through customer service, we decided to keep the best of the four we had and hope that leather cleaner will take care of the stains. It is highly unlikely that we will order furniture from Overstock again!

  • Would you recommend this to a friend? No
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