Great service and product is just better than the previous model.
Had a small spring missing, but Overstock were fantastic and sent me a new part all assembled within a few hours.
Highly recommend this website to anyone else!
The main problem with this handvac is the battery. Since the battery only runs the vac for a few minutes at a time, the only way to make sure it's ready for use is to keep it on its charger. That screws with the battery, and before you know it, the battery won't charge anymore. If you don't leave it on the charger, the battery drains. Replacing the battery with a new one just means going through the same thing over again. Works great, although too short a time, at first. I was lucky to get maybe 3 months of service before it stopped working.
The unit I received is clean, no odor, and shows minimal use only on the roller. It is easier to use each time as I learn how to switch back and forth quickly from the hose to the roller head. I clean everything with my vacuum: the ceiling, furniture, cushions, lamp shades, and wood laminant flooring with a few low-pile throw rugs . The hose was stiff at first and difficult to stretch, but after just two uses it is loosening up. All the parts snap in easily with an audible click supporting their proper attachment. The suction is too strong for small, door-mat-type rugs, and I ruined one right off the bat so be careful. It does my hall runner beautifully. The canister is easy to pop out and empty, and I don't get dirty at all as someone stated. I simply give it a shake into a paper bag, fold top and take to outside toter . I used an Animal 25 first but decided on the Animal 49 due to larger canister and 10 ft longer cord. I'm very happy with my decision even thoug...
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