Easily add charm, elegance, and warmth with this classically styled electric fireplace. It plugs into a normal electrical outlet and uses the same amount of energy as a normal coffee maker. You can adjust the thermostat and the flame brightness. ...more
I bought this fireplace for an additional heat source in my vacation beach house and was delighted, not only by its function but appearance. It has a classic, casual elegance that would fit anywhere and adds not only a cozy warmth to the room but also a beautiful focal point.
How did the color on site compare with the actual product? The color is more cream than off white, but it works well with my decor.
Please tell us about the quality of the product. The quality of this product is exceptional. My husband and daughter assembled it in an hour, and it looks like a real fireplace.
How accurate was the on site description of the product? Very accurate except possibly the color.
The flames and embers are more realistic than I imagined. The fan is quiet and the overall appearance is elegant. There were even a few extra pieces of hardware in the hardware package that came with the product. The assembly instructions could use improved diagrams (larger drawings) but for anyone who has assembled furniture from a box before, there will be no surprises. It took me about 1 hour and I am a genius with tools. Once it was all together, I plugged it into the outlet and pressed the power button. The flames began rolling and the embers began glowing and the heat began wafting from the heater. Very nice. After cleanup and removing the packaging to the garage, I came back in and the lights were all out on the unit. Nothing. I checked the electrical outlet to insure it was hot. Then, I began to smell that distinctive odor of burned wires and insulation.
I called Overstock.com customer support and spoke to Dallas. I'm glad I made this purchase from Overstock.Com because Dallas was very professional and understanding. He even reserved a new unit for me in case the whole product needs to be replaced. Actually, the heating section (I'll call it the firebox), is packaged separately and is the only part that needs replacing. Dallas noted this and advised me that I would be contacted in 1-2 days with a resolution. Very professional customer service and the reason I am writing this early review. I have no doubt that the resolution will be favorable. I'll continue to be a Overstock.com customer in the future largely because of their quality customer service and the help I received from Dallas.
How did the color on site compare with the actual product? Close but the actual product is not the crisp white shown in the photos. It is more antique white, even better.
Please tell us about the quality of the product. Quality is average for a product such as this made in China.
How accurate was the on site description of the product? Accurate however it is not mentioned that the products contains a fan (yes its quiet) to drive the hot air out of the heater which is desirable.
Would you recommend this to a friend? Yes
from In the woods of Alabama north of B'ham.,
Nov 30, 2012
I an so glad I ordered this fireplace, it's one of the best purchases I've made this year!!!
I've called all my family to come over and see it and they all love it too!!
It was very easy to put together and I just love the heat it gives off....I just love it!!
How did the color on site compare with the actual product? It was the exact color it said it would be
Please tell us about the quality of the product. The quality is very good
How accurate was the on site description of the product? The site decription was right n point
Love this fireplace. Fairly easy to piece together. Quality is very good.
Works very good, exceptionally easy to operate.
Love the detail carvings. Size was perfect for where I placed it.
I additionally purchased a brass fire screen that complements creating an antique look. This is exactly what I was looking for. Many complements from guests.
How did the color on site compare with the actual product? Color is true cream white very pretty
Please tell us about the quality of the product. Very good quality
How accurate was the on site description of the product? Product is better than the written details
This is a beautiful fireplace. It took one person less than an hour to assemble. It's easy to use, and you just plug it in and flip the switch. I looks beautiful in our office "living room" and adds that extra touch of beauty without having to worry about a fire hazard!
How did the color on site compare with the actual product? The color matched exactly.
Please tell us about the quality of the product. Very nice. It's a great purchase and definitely looks more expensive than it cost.
How accurate was the on site description of the product? Spot on.
We LOVE this fireplace! It is very well made and my husband had no trouble putting it together. He said it was easy. It is the perfect size for our bedroom and adds much to the wall. We like how there are adjustments for everything from the level of heat to the brightness of the logs and flame. I have NO buyer's remorse.
I love the look this fireplace adds to my room. I was able to assemble it myself. I leave the flame on even tho it's summer since it is so relaxing. I used a coupon and got it for $380. It's cream not white. Looking to buy another for a sitting room.\
Did not have much trouble assembling the fireplace. Like the remote control and the ability to change the flame and log brightness as well as the timer feature. It is summer time so haven't determined how well it will heat the room.
The heater functions wells. The assembly was not too difficult. My concern was the color, it's not WHITE! It's more of an antique white (it has a hint of beige) And the material is not very strong.
But the fireplace does give the room character, i'm just thinking of painting it white...
Yes jjbke71, this would work fine on carpet. Thanks for shopping with us.overstockcustomercare1 on Feb 21, 2014
1) Does the remote have 'off' and 'on' (to turn the heat off or on from the remote)?
2) Questions already answered do not agree on whether the flame and heat are independent. On 1/21/13 "teapartykitten" asked "can i use the flame without the heat?" and was answered "Yes". Earlier questions in April and May of 2012 are answered that the flame and heat are not independent - "The heat and flame will only work at the same time." Please let me know which is correct. Thank you.windy23 on Jan 18, 2014Please enter a valid question.Answer This Question
The remote has a switch for "heat", and I just tried it, so yes, it can run with just the flame. It also runs with heat, silently (shows temp degrees). Starts at 63 and is silent until somewhere in the 70's, where the fan kicks in. Fan is a little noisy, but fireplace is so good looking, you easily overlook that!kmagger on Jan 20, 2014
I am wondering if there is anyway to fix or replace the heater in the fireplace? The frame for the screen is still working.joehwang42 on Dec 11, 2013Please enter a valid question.Answer This Question
Thank you for contacting us joehwang42. You will be contacted by Customer Care.overstockcustomercare1 on Dec 14, 2013
Thank you for contacting us cglendagail. We apologize for the delay on answering the question. Yes, the LED lights product realistic flickering flame effect. Please let us know if you have any further questions.overstockcustomercare1 on Oct 22, 2013
Thank you for contacting us vintagebum. This accommodates up to a 42-inch flat screen TV. Please let us know if you have any further questions.overstockcustomercare1 on Oct 14, 2013
can this product be flushed against the wall? What is the vent holes on the back for?dave7772 on Sep 4, 2013Please enter a valid question.Answer This Question
This product can be put up against the foot board of the wall in order to give just about an inch of space between it and the wall. The vents are for the light bulb and motor heat to escape because we know a light bulb puts off a little heat and so does the motor controlling the flame look and so it vents it to keep from burning up to fast and costing extra money to maintain it. Thank you for shopping Overstock.com.overstockcustomercare1 on Sep 11, 2013
Should the mantle have come with assembly instructions? We just received the two boxes of materials and do not have assembly instructions for the mantle.gina125 on Oct 24, 2012Please enter a valid question.Answer This Question
The question about flame and heat being independent,I assume means that you can not have the flame effect without having the heat on.Correct?fireman118 on Apr 7, 2012Please enter a valid question.Answer This Question
Yes this is correct. The heat and flame will only work at the same time. The heat is however adjustable.overstockcustomercare1 on Apr 9, 2012
does flame operate independent of the heat and is gilbert the manufacturer or a model name?fireman118 on Mar 8, 2012Please enter a valid question.Answer This Question
The heat and flame are not independent. Gilbert is the model of the item.overstockcustomercare1 on Mar 8, 2012
Gilbert is a model name. The heat and flame aren't independant but there is an adjustable thermostat.overstockcustomercare1 on Mar 8, 2012
Does this fireplace have a thermostat that you can set a certain number temperature or is is just low, medium and high?ana9523 on Mar 3, 2012Please enter a valid question.Answer This Question
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