Fireplace was shipped promptly and my husband who is an experienced handy man assembled it by himself. He had to make a few minor adjustments to make everything fit but overall it was not a major project. The enclosed directions walked him through the process step by step. The remote control works great and the feature that controls the flames and the heat is a great option. I shopped at length for fireplaces and this unit was the best for looks and the features were better than the more expensive units I considered. Adds a great warmth and character to our living room.
- How did the color on site compare with the actual product? Color was just what I expected it to be.
- Please tell us about the quality of the product. Quality was medium but looks expensive.
- How accurate was the on site description of the product? The description matched my expectations.
I really enjoy this mantle fireplace! The two bookshelves are not attached at all to the fireplace center mantle unit, which I like for future moving of this piece. I've played around with placing the fireplace mantle by itself and the combining the two side bookshelves together, I love that I can move it around. The only frustrating part of this purchase was that more than half of the pre-drilled holes were not drilled! That could be a bit difficult for some on assembly. I was able to put it together, it just took more time and some muscle but it's not my first assembly of this type so I managed. All-in-all I would definitely purchase this fireplace again and recommend it to my friends!
- How did the color on site compare with the actual product? The color was slightly off. Online it looks white but in person it's definitely an off-white.
- Please tell us about the quality of the product. The quality of the product is very good and I'm very please with this purchase.
- How accurate was the on site description of the product? The description of this product is very accurate.
I was very pleased with the fireplace and bookcases! Upon assembling it, however, one piece had been drilled wrong and 3 holes were visible due to the error. I called customer service and was very impressed with the prompt attention given. Once the piece was identified, the customer service rep asked if I had other needs. I explained to her the remote didn't work, but it was probably the batteries. Four (4!!) days later, the replacement piece arrived, along with a remote! The fireplace is lovely and heats the room nicely. IT adds a bit of ambiance to the room without heat if desired. I would recommend this purchase to anyone with a cordless drill!! The assembly was much easier with another person to hold boards, etc.
Ok it does require some knowledge of assembly to properly put this item together. If you can't handle medium to complex IKEA style items or put together a child bicycle/tricycle - than stay away. But the other reviews of broken pieces and remotes not working are not my experience. In fact the only problem I had was one ambiguous instruction which caused me to install one panel upside-down (I did not notice until much later in the build, but a little ingenuity and touch paint and no one is wiser). Works well and looks great.
- How did the color on site compare with the actual product? Spot on
- Please tell us about the quality of the product. Quality is fine
- How accurate was the on site description of the product? Exact
This item photograph looks exactly how we wanted!! But when we received the item, the color is totally different from the pictures shown in this website. It is not white (or even off white) at all. It is more yellowish green. Also it has some kind of antique discoloration texture on the paint. I had to return it.
Received pretty quickly. One of the pieces was broken so I contacted customer service. They sent me a replacement part fairly quickly. The replacement had a green tint. I sent a picture to customer service and they quickly sent me another part (right color) to resolve the issue. It's a beautiful unit - it's a little smaller than it looks but works in the small area I ordered it for.
This is a very beautiful fireplace. The two movable shelving units is by far my favorite; it creates more of a statement piece than the traditional fireplace. It immediately made our library room look completely different. It's now much more inviting and just gives off a very warm setting to the room. I wasn't quite expecting the paint color to be a distressed off-white, but we can easily paint it later. The fire flames are very lovely! I really like how you have the option to set it on different flame settings. We did a lot of researching online and in my opinion, this was the nicest one we found.