as it turns out i needed a 10 cup carafe. customer service could not or would not make the exchange or accept a return. i doubt i'll use this site again purely based on the service, and have recommended other to beware.
- How did the color on site compare with the actual product? it was the color of clear plexiglass
- Please tell us about the quality of the product. it wasn't broken
- How accurate was the on site description of the product? it appears to be a 12 cup coffee carafe
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