as it turns out i needed a 10 cup carafe. customer service could not or would not make the exchange or accept a return. i doubt i'll use this site again purely based on the service, and have recommended other to beware.

• How did the color on site compare with the actual product? it was the color of clear plexiglass
• Please tell us about the quality of the product. it wasn't broken
• How accurate was the on site description of the product? it appears to be a 12 cup coffee carafe