This is really a great sofa. It is stylish, comfortable, and a conversation piece. Delivery went well. I received the piece about two weeks after purchasing - which was two days ago. So for product 5 stars. However for service... Today I checked the site and the sofa is about $** than I purchased it for. I used live chat to ask for an adjustment, which they would not grant because they have a strict 7 day adjustment policy. Despite the fact that I explained I only had the sofa for a day, they were unwilling to do it. I am not inclined to purchase anything again from Overstock because I would assume they will change the price on me as soon as I buy it. If I am not checking the website daily for he same thing I bought, I will have overpaid!!
I liked the loveseat when I first saw it. Received it in around 2 weeks. It is very comfy but I have problem when I received it. 1) there is 2" pen mark on the white area in the back...very noticeable. 2) the center red stripe pattern doesn't match the back of the strip. If it moved 1/2" to the right, it would be perfect. 3) there are three or four loose stitches on the seating area that I am afraid the loveseat wouldn't last long. I contacted the customer services to see if I could exchange or there may have some other options. Overall the problem are manufacturer's defects. The loveseat itself is very comfy and a conversational piece.
- How did the color on site compare with the actual product? match
- Please tell us about the quality of the product. there are defects
- How accurate was the on site description of the product? very
The couch looks fabulous, is extremely comfortable and a perfect size.
- How did the color on site compare with the actual product? Accurate
- Please tell us about the quality of the product. Great quality
- How accurate was the on site description of the product? Very accurate