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Showing 1-4 of 4 reviews for this product
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Great product, even better customer service
 from Lexington, Kentucky,  Jul 17, 2012

These chairs & couch are beautiful & I absolutely feel I got what I paid for. The first delivery came with a damaged chair. Props to Overstock, they got a new one ordered immediately & it came in excellent condition. I now have a full set and I love it!

  • How did the color on site compare with the actual product? Color was comparable to website.
  • Please tell us about the quality of the product. Wonderful, quality leather. It smells AMAZING! Seems very well put together.
  • How accurate was the on site description of the product? Found no discrepancies
  • Would you recommend this to a friend? Yes
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Rating
Love this set!
 from Westborough, MA,  May 27, 2013

My husband, kids and I all love this set. The couch has a slight curve to it, which makes it feel friendlier to me. The cushions on the chairs and couch are fairly firm, which we all like. This is not the type of furniture that you will sink into. The chairs were a bit bigger than we realized they'd be, but fit our room perfectly so that's not a problem. The set looks very warm and inviting. We're very happy with it!

  • How did the color on site compare with the actual product? Very close.
  • Please tell us about the quality of the product. Seems good to me.
  • How accurate was the on site description of the product? Very accurate. The bean bag chair is HUGE!!! ...which I like.
  • Would you recommend this to a friend? Yes
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Rating
lots of good feedback from friends and family
 from St. Louis, MO,  Apr 10, 2013

This was the first time I had ever ordered furniture online and was a little apprehensive. But communication from Overstock.com was excellent. I believe it was delivered in less than 3 weeks and the delievery companies kept me informed all the way. I give them an A+ My couch and two chairs looked exactly as the picture described. The leather is beautiful and smells wonderful! They fit perfectly in the room. I guess the only thing I would like is if the seats could be longer - from front to back. But it certainly does not detract from the overall product. After a little over a month of ownership, I would buy my couch and two chairs again.

  • How did the color on site compare with the actual product? the actual product was a tad darker than the on site color but not by much
  • Please tell us about the quality of the product. the quality seems to be excellent. My daughter says mine is better constructed than hers.
  • How accurate was the on site description of the product? the description was very accurate. The slightly darker color was the only thing but certainly not a deal breaker
  • Would you recommend this to a friend? Yes
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Rating
Exceptional:
 from Buffalo, NY,  Feb 28, 2013

This is substantial, authentic leather furniture with comfortable, ample seating and a richly hued brown 'country manor' flavor- The scale and quality are notable and impressive. The trio arrived with a few small leather scuffs from transport which Overstock promptly arranged, through coordination with the furniture maker, to repair in-home by a local leather specialist. All scuffs were polished and removed , and it is worth mentioning that the leather expert employed was also 'wowed' by the quality and beauty of the furniture.The price was (compare yourself) amazing. The White Glove Delivery was professional and cheerfully coordinated delivery with my work schedule. My husband, who was aghast that I ordered such large items, 'online', is equally thrilled with the result. Exceptional Customer Service appears to be the 'norm' at Overstock. They are actively aware that a good customer experience involves all stages from order to delivery to use. I will order large items for delivery from them again with utmost confidence.

  • How did the color on site compare with the actual product? a bit darker and less hue variegated.
  • Please tell us about the quality of the product. The furniture is largely proportioned with beautifully uphpolstered thick leather and grommetting. Very comfortable. A furniture expert friend noted that the interior springs are the sort that you find in custom made, high end furniture rather than mass produced and will likely last a lifetime.
  • How accurate was the on site description of the product? very good.
  • Would you recommend this to a friend? Yes
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