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Elegant Furniture, Good Value
 from Metro DC Area,  Feb 23, 2013

I was nervous about ordering furniture online, but the entire experience was great. Overstock was wonderful to work with, very easy to order online and the customer service was top notch. This set is lovely and accurate to the pictures. The description is a little off. The color of the headboard is not white, it is cream...dark cream (almost beige), but it's a nice bonded leather (I think the other set that's advertised is linen). The wood grain is very nice and I thought it was accurate to the picture (at least on my computer), but be careful when assembling. The wood is soft and the stain is dark, so it scratches easily and the scratches are noticeable. But those Guardsman pens work wonders. The stain is very, very dark so be prepared to be constantly dusting. The one thing I was disappointed with was that I thought I saw the description note dovetail construction and it is not, but what do you expect for this price? It's not very high quality furniture, but it is all wood and a good value for the price based on my extensive search for bedroom furniture. Assemby is really just the feet on the dressers and side tables, but the bed is a little complicated. I did it by myself, but I don't recommend it. I probably would not have scratched my furniture if I had enlisted some help. It's pretty heavy too, so if you can't lift a heavy wood cabinet or you have any orthopedic issues, you shouldn't try this on your own. The biggest complaint I would have is the lack of delivery options and the hoops I had to jump through to add White Glove Delivery to my order. You have to call their delivery line and you have to wait until the order gets to their third party distributor before you can change any shipping options. I asked them to place a reminder call to me when I could add the delivery service and they called like I asked (which I thought was above and beyond), but luckily, I did a pre-emptive strike and called ahead. If I had waited until Overstock called, it would have been too late. However, Overstock picked up the extra charage and even if they hadn't, it was way cheaper than any other retailer I looked at (keep in mind, extra charge and availability depends on your location). But it did not include assembly and placement and that service was not available. They did put the unassembled furniture in my bedroom, unpacked it and took the trash away. Overall, excellent experience and I am very satisfied with my furniture.

  • How did the color on site compare with the actual product? Accurate
  • Please tell us about the quality of the product. Good
  • How accurate was the on site description of the product? Accurate
  • Would you recommend this to a friend? Yes
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Rating
Beautiful and great customer service
 from St Clair Shores, MI,  Feb 2, 2013

This bedroom set is absolutely beautiful! Fo not hesitate to order. Exactly as pictured. We have received many compliments. Says there is assembly but that is very minimal on dresser (screw legs to bottom) and the bed is easy to put together too. One of our drawers was scratched....overstock immediately sent us a new one!

  • How did the color on site compare with the actual product? Great
  • Please tell us about the quality of the product. Great
  • How accurate was the on site description of the product? Very
  • Would you recommend this to a friend? Yes
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