I decided to keep these barstools only because they look great and my bar area is low enough to accommodate these chairs. They do not adjust at all. This is the second time I've purchased something from overstock that has been faulty. I do appreciate the fact that overstock was nice enough to make adjustments to keep me happy, but the customer service rep that I spoke with (June R), wasn't the nicest rep this morning. All in All, I like overstock, I like the barstools, but I just wish these chairs would adjust like it was advertised and I wish they would have their customer service reps take some courses on not being rude.
- How did the color on site compare with the actual product? Yes
- Please tell us about the quality of the product. False Advertisement. They do not adjust
- How accurate was the on site description of the product? Not Accurate as far as adjusting.
I dont know why I would have expected anything different coming from China...these stools suck. The base plates were dented and scratched. One of the seats has some kind of stain on it. Its a shame in this day and age that returning an item is the norm. Selling a piece of junk is now the standard. These stools are cheap and not worth your hard earned dollar. I spent my money expecting to get a good product, instead I got junk. Overstock I will never buy anything from you again. If China's military equipment is built like these stools, we have nothing to worry about
- How did the color on site compare with the actual product? the color match was terrible, plus one of the seats were stained
- Please tell us about the quality of the product. terrible, both chrome base plates were dented and scratched
- How accurate was the on site description of the product? the site should have included "this product sucks" then the description would have been accurate
The color is even more vibrant in person. Super comfortable stools! Love them!!
- How did the color on site compare with the actual product? Better than online
- Please tell us about the quality of the product. Great Quality
- How accurate was the on site description of the product? Excellent
The stools are sleek, and comfortable, but they arrived with the shiny base very scratched. I was disappointed, but was having loads of company so I did not return them. I do feel greater care should be taken so that this does not happen again. I do like them, but felt a bit cheated that the arrival was not pristine.
The problem was that of the 6 bar stools, 4 of them had dents and scratches on the base. I returned 2 of them, and kept 2 b/c the dents were so very small. I received excellent customer service with the return of the stools and shipment of 2 more stools. However, they also had small scratches on 1 and a small dent on the other. I have decided to keep them b/c they are not that noticeable and I figured if I returned them, the odds were they would have scratches/dents too. This was my first shopping with Overstock, I doubt that I will want to try another product b/c of the condition of this purchase of the bar stools. I really like the bar stools, they were exactly what I wanted and the price was so good too. It's just that I am now skeptical of any future orders
I really like these barstools, and I would recommend them as long as you are not looking for IVORY stools. I'm really disappointed because someone asked this question in the Q&A section & the Overstock representative stated that the stools are Ivory & not White. However, the stools are definitely White. It's too bad really, because I love these barstools otherwise. So if you want White barstools or one of the other colors, these are nice, and you should buy them. But if you want Ivory, keep looking...
The barstools arrived very timely, however, the both bases had signifanct damage. I emailed customer service and received a response the same day. They arranged for replacement bases to be shipped to me. I was concerned that I would have to return the entire product but they made the replacement very easy. I received the replacement bases within a week. Their service was great and the barstools look fantastic!
- How did the color on site compare with the actual product? color matched
- Please tell us about the quality of the product. High quality
- How accurate was the on site description of the product? very accurate
I totally didn't expect these bar stools will be comfortable however, it fits perfectly in our game room and its very comfortable, however it would've been worth every penny that I paid for but, one of the stool came well noticeably scratched and I'm still keeping it since I do not want the headache of unassembling, repackaging then shipping, etc. As far as product goes, it's worth it.