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This product was a big disappointment. The design is gorgeous: engineering all makes sense, and once it is up, fully extended and open, it looks beautiful. HOWEVER, the base is too flimsy to withstand wind, even when weighted down with sandbags per intstruction. The aluminum base bars simply bend, even though weighted, and the thing falls over. In addition, the one element that supports the umbrella (which is big and heavy) when fully extended is a flimsy piece of plastic that broke after a few days of use. Which makes the entire unit now unusable. It would be too expensive and backbreaking to box it back up for return, so I have to drag it to the curb for trash pick up, and just eat the $*** price tag on the product. What's worse than that, though, is that the base, in bending, left scratches and gouges in muy beautiful deck. Permanent damage. Even if you were to bolt the base to your deck, the lightweight aluminum base would still bend with pressure, and probably tear a deck board out. A real shame, since it is beautiful. It needs to be built with heavy gage metal to support the weight of the ten ft umbrella. A total loss.
The umbrella arrived within a few days of ordering. The hardware was loose in the box and I came up one bolt and washer short of a complete kit. But I'm one of those guys who keeps spare hardware just for circumstances like this, and I happened to have the hardware in my garage. If I hadn't, a quick trip to the hardware store would have solved the problem. Annoying? Yes. Insurmountable? Definitely not. I put the umbrella together in less than 30 minutes and everything functions fine (for now). I anchored the base with about 150 pounds of sand bags. Seeing how much weaker this umbrella is than the one it replaced, I will always have it folded away when not in use.
I had one of these umbrellas and knew what to expect. The base needs to be either bolted down to a concrete slab, or do what I did: use an existing fence post to secure it from falling during light winds (I used four stainless steel hose clamps, with a few wooden spreaders to allow the sliding mast to work correctly.) This umbrella also needs one or two bungee cords when the wind starts picking up. Other than the above, it gives a good amount of shade for a few chairs under the sun....
Didnt know if the base was included, so I called. The lady couldn't find the umbrella on their site. I ordered it anyhow, hoping it would be included. It was. Happy with the purchase. And it arrived on time.
Leaves our warehouse in 1-3 business days. *
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