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Big problem is that top of mug so easily comes loose when you're holding or drinking. Result is that beverage spills out on hand or clothes. It simply needs a firmer commitment to the mug. Without this design improvement, it's a non-starter. With it, I'd be quite satisfied. I bought two mugs at once and both have this problem.
Thermos has produced quality products for many years, and these mugs are two more in a long line of such items.
We needed cups to fit under the coffee maker dispenser and these were perfect. The lid doesn't stay on well unless you make sure and give it an extra twist to be sure it is snug. Not so sure I woul want to travel with it!
I exchanged the original order because the lids were not secure and tight. They tended to pop off. The replacements are a bit more secure but not much of an improvement.
Leaves our warehouse in 1-3 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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