Create ambiance with a perfect balance of warmth and style with The Aspen Collection Buffet and Hutch. Mahogany solids, engineered wood, and cherry veneers are warmed with a rustic cherry finish....more
My spouse found this online and thought it looked nice for our dining room. We ordered it, it came and when the box was opened the pieces were all broken. I called to start the return process, and a replacement ordered. Only 1 return tag was sent for two boxes. I spent too much time on the phone trying to resolve that --- and it was (finally). When the replacement arrived, that too was broken all to pieces. The return process was just as confused --- and I spent another two hours on the phone trying to get the broken hutch picked up, which it finally was. I would never recommend this hutch. Too many times broken pieces and wasted time.
First, there were damaged and/or missing pieces for both items. This was eventually corrected after several phone calls and finally e-mailing pictures of the damaged pieces and descriptions of the missing pieces.
Secondly, the wood of the entire items was of poor choice it was so soft if you were very careful the screws for assembling would "strip out". The style is acceptable and exactly what we expected. Do to the problems we had it spread from the basement to the great room while we were waiting for corrections so we could continue the assembly process.
The cabinet is beautiful. It came with a damaged top and a scratch on the side. The pieces were replaced after a few phone calls. My only complaint is that the "assembly required" was much more than expected. If my husband wasn't handy we would have had to hire someone to put all the pieces-wood, screws, bolts, camlocks, etc-together. It took the 2 of us 3 hours for the buffet and 2 hours for the hutch. It is beautiful though.
How did the color on site compare with the actual product? Not a true cherry color but a little lighter. I really like it
Please tell us about the quality of the product. Good quality wood. Beautiful piece
How accurate was the on site description of the product? Very accurate
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