We purchased the Tacoma weathered coffee table and Tacoma Media center as a bundle as it recommend us on the website and even got a discount to do so. Then the products came and shipped very quickly....They are two very different colors, the media center very dark the coffee table very light. We sent the coffee table back and spoke to customer service who told us they would find a darker one....We received the exact same color very quickly. We again spoke to customer service atleast 5 times throughout the ensuing weeks and finally were told they do not match and there is no darker coffee table. We were offered a refund on one of the items.
Shipping - Quick
Price - Great
But we were very mislead about the Tacoma items matching and to purchase them together, they even have pictures of them all in the same room, but they do not match at all in real life.
How did the color on site compare with the actual product? varies
Please tell us about the quality of the product. good
How accurate was the on site description of the product? misleading
I returned both the table and end table after opening one box. There is no grey in the wood at all. the "weathered look" looked to be created by a stamp or machine that just repeated swirls over and over again . A real disappointment.
How did the color on site compare with the actual product? Poor
Please tell us about the quality of the product. Poor
How accurate was the on site description of the product? Poor
I was so excited about getting my new coffee table, so excited that the day it arrived I made my husband come come on his lunch break to put it together!!.... what was my surprise, when we open the box we notice the top of the table was damaged with what seemed to be 4 nail dents in a row, in two different spots, after taking a closer look, we noticed that does same exact dents where on each side of the table, on top of both shelves, so that is 8 dents! very noticeable, we still put it together to see how it would look in the room, and I have to say I felt stupid, my hsband didnt needed to come home at all, the assembly was very very easy and the table was sturdy, it looked amaizing in my living room, so I decided to call and see about getting a different one, when I called the company they said they didnt had any in stock and that I neede to call overstock.com to get a replacement, after talking to the very friendly customer service at overstock.com they said that I would have to wait about 20 days to get a new one!... that was it for me! it made me realize I didnt like that table good enough to wait so long for a new one and chance it on getting another damaged piece, so I went ahead and returned the table and got an amazing deal on a different coffee table.... bottom line... its a great piece, but waaaay to damaged!! I cannot believe someone would send this item to a customer looking like this...
How did the color on site compare with the actual product? ligher than the picture
Please tell us about the quality of the product. very sturdy
How accurate was the on site description of the product? ok
Loved the styling and wood on this table. Super heavy and nice quality. Not packed from manufacturer properly so it came very damaged. Tried again with result the same second time. Customer service was excellent resolving issue.
The item arrived badly damaged, the corner was missing from the particle board top of the table. I immediately contacted customer support who said they would ship out a new part and it would not be a problem. Two days later they told me I cannot have a new part (it is out of stock) and I can either have $@) refund or $$) credit or return the whole product. I would not recommend the product because of the low quality and faulty shipping container. This will be a very large hassle to return, and not worth the energy.
How did the color on site compare with the actual product? similar to pictures
Please tell us about the quality of the product. The top is made of particle board, and the item arrived with a large corner broken. It looks like the rest of the product is made of solid wood.
How accurate was the on site description of the product? relatively accurate
Just assembled my new coffee table. Love it! It looks great, as shown in the picture. It's very heavy and sturdy. It arrived undamaged, was easy to assemble, and appears to be well-crafted. Glad I bought it and would recommend it to a friend.
Read mixed reviews with regards to this coffee table but took a chance as it felt the positive outweighed the negative. Was right - arrived almost immediately after purchase, was simple to put together, and looks beautiful. Highly recommended.
How did the color on site compare with the actual product? pretty much the same
Please tell us about the quality of the product. great
How accurate was the on site description of the product? very accurate
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