Overall, I have been pleased. It is a little firm for my comfort, but it supports my head and neck nicely when I recline slightly and that is really important to me. The style is good. Not too overstuffed like so many recliners. The center is great...very deep to store lots of things and the cup holders have come in very handy. It is a little stiff and hard to push the recliner back into position and I don't like that, but it does sit up close to the wall, so I don't have to take up extra space to recline. Decent value and also extremely easy to assemble.
My husband and I are very happy with our purchase. Very firm and comfortable. We don't like overstuffed furniture and except for the removable arm pads (which for the most part are fine), this piece isn't like that. It looks very stylish and the color is right on from the picture. We wanted to stay away from the dark color, heavy looking fabrics. This loveseat feels very light and airy in the room. The mechanisim is a little stiff but, we know, over time it will loosen up a bit.