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Quality Control
 from outer SF Bay Area,  Dec 3, 2010

Im sorry to say that I had a multitude of problems with the purchase of this product, from lack of information as to the correct dimensions on the website to the actual delivery and the bedframe itself. Most of the fault lies with the apparent absence of quality control on the Chinese manufacturer's end, but ultimately Overstock is responsible for the product it sells and the transport services that deliver it. The bed looks beautiful and the visible features are all well-finished, but the internal wooden structure was of poor quality, including a strut that was actually broken, support pieces that dont touch the floor and a sticky white residue on the leatherette that took some cleaning and ultimately left a marred surface. The dimensions of this bedframe, which were important to me because of the limited space it was meant to occupy, are still listed incorrectly as of this morning. The actual dimensions are -- height of headboard 55"/ width 45"/ length 86" and it should be noted that an additional 4" minimum at each end of that 86" is needed to facilitate assembly, which is not helped by the one -sheet guide provided. It takes time and perseverance to put this together, but it can be done, even with the dollhouse-size tools provided. Given the problems encountered, some of which I regard as an anomaly in Overstock's overall service, I would not buy this product again nor can I in good conscience recommend it, but I am satisfied enough to keep it. It should be noted here that Overstock and its agents were nothing but supportive and prompt in helping me resolve many of the problems I had, including free and immediate delivery of correct parts and generous compensation for all my troubles. I cant recommend this product, but I wholeheartedly endorse Overstock.com and will not let one bad experience stop me from using it.

  • Would you recommend this to a friend? No
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twin tiffany bed
 Jul 13, 2010

When the bed arrived I was excited. Then I opened the four boxes...It took me 4 hours to assemble the first time. The directions were not that easy to understand and my hands were hurting. I had to do a 180 on the frame and when I was done I noticed the headboard is very long vertically.

  • Would you recommend this to a friend? No
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