You can return most new and unopened items within 30 days of delivery for a full refund.* Items must be returned in new or unused condition and contain all original materials included with the shipment.
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Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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Expedited Shipping:
We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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Over the last couple of months, I purchased several sets of the 800 gram towels, excellent quality/very pleased. Decided to order an addtional set of wash cloths. Unfortunately, the warehouse shipped the wrong color. Ordered fern green/received navy. I contacted customer service, they handled the return for me, were very helpful.
The washcloths were a great value (cheaper than anything I'd priced in the stores) and looked nice. They're note the most plush or thickest washcloths I've seen, but were certainly better than some of the cheap cloth ones you see in some stores. Overall, very nice product and the price couldn't be beat.
I guess my expectations were too high, but these are NOT plush, pretty abrasive on the face. I'm really hoping they'll soften with use, but after 2 washings so far, theyre still really stiff
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