Very happy with this foam mattress; ordered it for my daughter's first adult size bed (twin). It is very comfortable. Did not smell at all after we unpacked it. The washable cover was slightly damaged, so I contacted Overstock about receiving another cover. Within days I received a new cover and a postage-paid return from the manufacturer - and a hand-signed letter apologizing for the defect! I was impressed with customer service from both the company and Overstock.