I am torn on this review. The pattern on the pillow cover is extremely nice. The reason I am torn is based on 1.) manner in which the product is packaged and shipped and 2.) inconsistent size of pillow insert and how it fits the pillow cover. The packaging of the product is inappropriate for items such as this. The pillows are put directly in a shipping bag and not in a protective bag and then in the shipping container. The first order I received had to be returned because the pillows were filthy when received. There was a minor hole in the shipping bag, which resulted in direct exposure of the pillows to the dirt and grime of the outside. The pillows were black where they had been exposed to the ground and had to be returned. Overstock was terrific in replacing them quickly. This is probably manufacturer specific as other pillows purchased from Overstock have been packaged appropriately. The first set of pillows that I received were full and plump and the insert fit well in the pillow cover with no gaping. The replacement set of pillows were quite different from the first. The cover seemed like it was not made to fit the pillow insert. It gaped on the back exposing the pillow insert. I liked the pattern so much, I tried other inserts that I had around the house to see if I could get a better fit. Other option was to sew the cover shut so that there was less gaping. It is unfortunate as this gap issue was not apparent on the first set of pillows that had to be returned. Bottom line is that I kept the second set of pillows, but instead of staying in the living room where they were originally intended, they have been relegated to the bedroom.
- How did the color on site compare with the actual product? Matched
- Please tell us about the quality of the product. Poor packaging and Inconsistent fit of pillow cover with insert.
- How accurate was the on site description of the product? Accurate