I received the bed and realized after we were setting it up that there was no hardware for the bed. I called up and it took one whole week to get the parts. I was happy that they sent the parts, but honestly, that should be fedexed the next day. Also the footboard has a small dent in it. So definitely check your parts right away b/c if you are putting it together just prior to having a king size bed delivered, you will be in a bind! Aside from that, I love the look of the bed.
As my husband was putting the final pieces together he discovered that there were parts missing. None of the 6 legs for the bed frame were included. A phone call Saturday morning to report this to find out I have to wait over a week to receive the missing items. No sense of urgency on the part of Overstock, they did not overnight the parts as I requested. We have no bed to sleep on for over a week. No offer of financial restitution. I doubt I order again, just not worth it. The bed itself seems to be fine, but the service is not up to par.
I've been sleeping on it for about a week now and I really love it. Our shipment didn't include the hardware for the slats, so we had to wait a week to finish putting it together, but Overstock did a great job responding to the issue and getting us the parts we needed. It was a lot easier to assemble than I expected based on other reviews. It took a little time but was very straightforward and the instructions were easy to understand. I have the king size and, in addition to the four corners, it has six "feet" in the middle for additional support. It's extremely sturdy and the extra feet are far enough away from the edges that I don't risk stubbing my toes (I'm clumsy).
The Bed is nice, but the measurements are off but several inches. The headboard is 48 " from the floor and the foot board is 23" from the floor. It works for me because I needed a lower bed. Over stock used to be so accurate with measurements, but lately they have been off. If they do not know they are unable to find answers not already listed in description. I have seen customer service actually direct customers to read other customer comments for technical information. Not very professional, in my opinion.