These chairs are gorgeous! I was hesitant to order them because of some reviews that claimed they came cracked or damaged. I decided to order them anyways because they were perfect for my new dining room table. I ordered eight of the side chairs and two of the arm chairs and seven came damaged. There were cracks on most of them on the back where they had put a metal piece that a bolt screwed into. Some of these cracks were minor, but on two of them the cracks were significant. One chair had a obvious blemish on the top front about one inch across. One chair was broken on the supports and would not hold any weight. I had ordered the last of the in stock chairs and so we couldn't replace the parts, but Overstock went out of their way to help me out. I ended up having a cabinet shop fix them and they are perfect now. Five stars for Overstock, unfortunately I can only give the chairs a fair rating due to the significant problems I had with so many of them. They are really beautiful, large, comfortable dining room chairs, however you are rolling the dice on quality here.
How did the color on site compare with the actual product? exactly as shown
Please tell us about the quality of the product. good
How accurate was the on site description of the product? exactly as described
These are very nice chairs. They are on the large size and are actually quite comfortable considering it's a dining chair. Color matched my display, quite dark with a hint of burgundy cherry. I purchased 6 sides and 2 arms and only had an issue with 1 chair, a crack in a leg and a small stain issue. I'm being sent a replacement. The matching table looks beautiful with the chairs. I'm very happy with my purchase!
How did the color on site compare with the actual product? True color
Please tell us about the quality of the product. Very good
How accurate was the on site description of the product? Accurate
I was excited and skeptical at the same time about purchasing furniture unseen. But, I was not disappointed. I opened the box and it was love at first sight:) So much so that I did not wait to put them together, which by the way was quite easy. They are beautiful and rich looking.
How did the color on site compare with the actual product? They are actually a little darker than they appear on the site
Please tell us about the quality of the product. The quality is excellent
How accurate was the on site description of the product? As described.
We bought six Somerton chairs, and each one had a defect. From scratches to poor construction, these chairs showed very poor craftsmanship. One chair collapsed just from sitting on it. It appeared the wood was dry rotted.
When I contacted customer service, i was met with rudeness and a definite lack of cooperation. As a matter of fact, the director of internet sales refused to return my calls.
Had it not been for the excellent customer service of Overstock.com, I would have been stuck with a broken chair. Overstock remedied the problem!
Avoid Somerton products at all costs, or you will be sorry. Guaranteed.
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Standard Return Policy:
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
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** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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