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Poor Quality but GREAT Customer Service
 from Iowa,  Oct 23, 2011

The chairs were beautiful and quite heavy & sturdy. But I was disappointed with the quality of the wood part of the chairs. They arrived damaged and Overstock very quickly arranged for pick-up and delivery of new chairs. However, the new ones arrived in worse shape than the originals. The veneer was chipped and cracked in several places. The plastic on the upholstery was ripped off. They were not in the original box, but rather haphazardly thrown into a plain box and not thoroughly packed. It was obvious that these chairs had been previously used. PLEASE NOTE that these shipped directly from Somerton, NOT Overstock! O.co customer service was wonderful! My calls were answered in a very timely manner, and the issues were promptly resolved. I wish all internet shopping could be this easy! O.co customer service is the best!

  • How did the color on site compare with the actual product? The upholstery on the seat was darker--more taupe than cream
  • Please tell us about the quality of the product. disappointing--veneer appears to easily chip and crack
  • How accurate was the on site description of the product? very
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HIGH END QUALITY & BEAUTIFUL CRAFTMANSHIP
 from Avondale, AZ,  May 26, 2012

I Hadn't seen quality construction in dining room chairs like this in over 30 years. Somerton furniture has a really great design and craft. These chairs retail for much more than double the price here at Overstock. The distressed look is not the Shabbly Chic but Very Upscale Pier One. I absolutely love these chairs and have no doubt they will last a lifetime. They are assembled with 6" wood screws that go into doweled shafts not machine alan wrench junk.

  • How did the color on site compare with the actual product? EXACT
  • Please tell us about the quality of the product. VERY IMPRESSIVE
  • How accurate was the on site description of the product? PERFECT
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Not What I Wanted
 from Waldorf, MD,  Sep 4, 2014

You may like them but I did not as they were bulky for my dining room. I returned the chairs.

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Rating
Worse table ever
 from Chattanooga, TN,  Jan 3, 2014

We bought this table and chairs set and it has been nothing but a disappointment. To say the quality is sub par would be a complement, The table itself is very heavy and sturdy but the veneer just keeps pealing off It looks horrible. Also, the table legs are barely wide enough for the chairs to fit underneath the table. In fact, if the chairs are not sitting in exactly the right position they will not fit under the table. Not good when people are sitting in them. Bad design. As for the chairs, they are pathetic. They have been breaking ever since we got them. the braces under the chair have broken, the screws keep falling out, and on more then one set of chairs, the chair legs have split or are broken. What chairs we have left we are half afraid to sit in as they wobble. The padded seats are more for looks then for comfort. We know we are going to end up on our butts on day. This was a bad investment my wife and I made and we both feel like we wasted our money. Now we are going to have to purchase a new table and chairs. Please learn form our mistake.

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