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Very good quality furniture
 from San Francisco,  Mar 9, 2012

Much better than I expected, frankly. It lacks the delicacy of a true craftsman piece but comes very close. Major disappointment was to have it delivered by a single driver in a truck who refused to help get it up the 8 stairs into the house. The piece is very heavy. I was fortunate to later be able to find someone to help.

  • How did the color on site compare with the actual product? Good
  • Please tell us about the quality of the product. Only a few minor quality problems, e.g. a cheap plasticy top which is never visible.
  • How accurate was the on site description of the product? very accurate
  • Would you recommend this to a friend? Yes
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Rating
Exceptionally poor quality and packaging.
 from Stratford, NJ,  Mar 23, 2014

Was looking forward to adding this piece to my existing Craftsman style dining set, and based on the reviews provided by other customers, thought it would compare as well in quality. So many things went wrong with this purchase. Very heavy items, yet the freight company used by Overstock.com dispatched only one individual with a handtruck. Items were left in my driveway for me and whom ever I could gather to bring up steps and into my home. Damage to the boxes in which the items were shipped were denied by the delivery person stating"that's not damaged". Handling somewhere in transit from California was not what one should expect for merchandise over ****. First unit received had minor dings that I repaired with Minwax stain and polyurethane, but the cabinet doors with the beveled glass were all broken beyond repair. Overstaock.com sent another China Cabinet for parts and an additional base. I refused the base according to Overstock.com's instructions and went to harvest the "repalcement doors" from the new unit, and only two were not broken. I again contacted Overstock.com (a customer service rep. named Justin) via email, advised him of the situation, and have received no reply from him since he deferred this matter to his heavy item team. What's more, when I placed the assembled unit, base and cabinet, into position in my diningroom using brand new large furniture sliders for the carpet, the left front leg of the base separated from the frame by about 1/2 inch. I will not place my Noritake China or stemware in this piece for fear of it falling apart. Overstock.com was very helpful first time around with issues regarding the first unit shipped, but now, seems they are wiping their hands of the matter despite two additional emails to Justin R., the Customer Service Rep. Additionally, the second China cabinet sits in my driveway awaiting pick-up by Overstock's contracted freight company. What a mess. My humble advice to others considering purchasing these items, DON'T! Save a little extra money and purchase a localy Amish Made piece that will be of far superior quality than the Somerton Furniture item made in China. I can only pray that Overstock.com will open a new claim and resolve the issues with my purchase.

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  • Would you recommend this to a friend? No
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Rating
Craftsman Hutch
 from Illinois,  Mar 5, 2013

This hutch is a two piece set. It comes in two large boxes and fully assembled. The buffet is in one box and the hutch in another. It was very well packaged and arrived with no damage. It is large and very heavy. You will need at least two people to bring this inside, if your delivery people won't. I am very happy with the quality. It isn't a large hutch but just the right size for us. I am very pleased.

  • How did the color on site compare with the actual product? Color matched picture
  • Please tell us about the quality of the product. Great Quality
  • How accurate was the on site description of the product? Accurate
  • Would you recommend this to a friend? Yes
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