I recently ordered 4 boxes of the tile. Two of the boxes were perfect. The other two had minor chips and cracks, enough that I couldn't use them for the intended floor installation. I notified Overstock.com and within three days I had two new boxes (no problems this time) at my door. I was worried I wouldn't get them in time for my contractor to install with the construction schedule but fortunately that wasn't a problem. Excellent customer service!