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Showing 1-5 of 5 reviews for this product
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Very attractive... Beware incorrect instructions.
 from Washington, DC,  Aug 24, 2012

This is a very high quality product. It looks excellent in our den and will serve house guests well. However, it took many hours to assemble and the instructions are partially WRONG. (I have had this problem with several O.co furniture purchases before.) The wrong instructions resulted in us having to pry pieces apart -- after having already assembled them -- which caused a little damage to the wood. Beware. We would buy again because we like how it looks.

  • How did the color on site compare with the actual product? Good
  • Please tell us about the quality of the product. Very high
  • How accurate was the on site description of the product? Good
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Rating
I would not purchase again.
 from Fayetteville, Arkansas.,  Apr 4, 2013

I had looked all over town for the perfect futon before turning to the internet. I was skeptical about purchasing such an expensive futon online. The shipment came in three separate boxes. The frame came on one day and the cushion on another, which was fine because the directions to assemble the frame were very vague. As we came to the final steps of the assembly, we realized the wooden dowel rods sent were too big and then they did not send the right sized screws for our model. I had to call and email their support center for them to tell me that other people had called with the same complaint and they would have to send me the correct parts. As I type this review, I've had the futon sitting in the middle of the floor for two nights half way to being fully assembled and now we are awaiting the correct hardware to come from the support center. We did receive the cushion by FedEx today. Fortunately only one side has gashes in it and I hope to never have to flip the mattress or else I can see how the fabric could be easily ripped. This looks like a very nice product online and if I were not using it in my office area of my home, I would probably send it back and demand a refund. I would not purchase this product again nor would I recommend it to anyone else.

  • How did the color on site compare with the actual product? The color was more metallic than on the website
  • Please tell us about the quality of the product. The finish on the frame was very thin and scraped off easily - They sent the wrong parts for assembly.
  • How accurate was the on site description of the product? Accurate Description
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Rating
Beautiful, sturdy...but you'll have to work for it
 from Brooklyn, NY,  Sep 26, 2012

Let it first be said that this is an exquisite piece of furniture, constructed of solid components. We've owned the futon sofa for a month and are completely satisfied with its appearance, operation, and quality. The negative aspect, as noted in previous reviews is the actual furniture assembly and instruction sheet accuracy. I contacted Overstock prior to purchase and they e-mailed me a correct instruction sheet. This issue should be corrected by now. Regardless, the problem I found with the instructions was not the actual directions, which were correct, but with the diagrams which require attention, as the orientation of the futon changes, but is not clearly noted...and THAT could lead to mistakes. With this in mind, you should not encounter difficulties. Also, set aside an afternoon to build it...it takes several hours. In the end, however, you will be pleased with the fruit of your labor.

  • How did the color on site compare with the actual product? Exact match
  • Please tell us about the quality of the product. High quality, sturdy, smooth operation
  • How accurate was the on site description of the product? Very accurate
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Rating
Nice...but lots of work
 from Atherton, Ca..,  Feb 15, 2012

Nice piece of furniture. But lots of work to put together with directions that actually were marked incorrectly.

  • How did the color on site compare with the actual product? Good
  • Please tell us about the quality of the product. Excellent
  • How accurate was the on site description of the product? Accurate
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Rating
Sturdy, comfortable, but not easy to assemble.
 from Houston, TX,  Jan 3, 2012

This futon looks very modern and beautiful, the wood looks and feels very sturdy. Shows great in the room it was chosen for, the sand color was the one we bought, looks great in a red room! Looks true to the color advertised (sand color), feels very comfortable. My husband wanted me to let everyone know that it is NOT easy to assemble, he is a mechanical engineer, he had to spend a few hours putting it together, lots of parts/screws, etc. But once it was together, we were very pleased with the outcome. Sturdy, solid, comfortable product so far.

  • How did the color on site compare with the actual product? looks true to color on computer screen (sand color was our choice)
  • Please tell us about the quality of the product. very high quality and sturdy
  • How accurate was the on site description of the product? not easy to assemble
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